I finally got a chance to sit down with his machine and was able to open
Internet Explorer without add-ons. It opened. I disabled a bunch of
unsigned add-ons and anything to do with yahoo and his Internet explorer is
working again.

I didn't mess with the Windows Explorer since he doesn't use it.

Thanks for you help.

"goplayoutside" wrote:

> Hi,
>
> A friend's computer will not open Internet Explorer or Windows Explorer.
> There is no error message. The hourglass comes up, then disappears. He is
> running XP, but I don't know if it is home version or professional. I think
> it has SP2 on it. The machine is probably 8 years old.
>
> It was working fine, then he turned it off for a week. The machine loaded
> some MacAfee and Windows Updates when he turned it on. Will a system restore
> work?
>
> I had him go to: Start - Run then typing in - 'iexplore about:blank' He
> got a message that iexplore could not be found or something like that.
>
> I also tried opening internet explorer without add-ons, going to Start - All
> Programs - Accessories - System Tools - Internet Explorer (No Add-ons), but
> the option for No Add-ons was not there. He only had Internet Explorer in
> there and it did not open.
>
> I tried to search for the ie.inf file using Start - Search, but the search
> window did not open.
>
> I tried to Open Windows Explorer from Start - All Programs - Accessories -
> Windows Explorer, but it did not open and no error message. I also tried the
> keyboard command of "Windows+E" with the same result.
>
> His Outlook Express is still woking and he is able to get his messages off
> the Internet Service Provider's Server.
>
> He called his ISP and they had him run something that asked for the XP Home
> Edition CD. He got the machine from a friend and does not have the CD. I
> have a Windows Professional XP CD. Will the professional one work?
>
> Sorry for the lengthy post. I know enough not to play with the registry or
> rename files randomly.
>
> Any help or suggestions would be greatly appreciated.
>
> Thank you,
> Wendy
>
>
>
>