I doubt its anything to do with WinXp sp2, and your app, since it has been
out for some time and I assume some of your other users have it.
More likely something to do with his printer / driver or some conflict with
an app that the Dell has running.
Tell the client to boot into safe mode & test your app
I also assume you didnt hard code the report print command to something
specific

"tmort" <tmort@discussions.microsoft.com> wrote in message
news:79AC3247-371F-49F3-95B1-C9BB048ADBA2@microsoft.com...
>I have an Access application that I have deployed at a number of sites and
>it
> has worked. I have a client that replaced his computer with a Dell system
> running Windows XP SP2. I believe the old system also ran XP.
>
> Now when he attempts to print a reports, the printer prints out nonsense
> characters. The report appears normal in print preview.
>
> I have copied a new version of the db frontend over the existing one
> thinking maybe something was corrupted, but, it didn't make any
> difference.
>
> Any ideas?