Provide as many steps to repro and error messages as you can. I haven't seen
any such issues so far, but since every XP Service Pack to date has broken
fax, this hardly surprises me. They've probably managed to do it again.
Also, verify that fax was installed and working normally before you applied
SP3 and clarify exactly what changed after you did.
--
Russ Valentine
[MVP-Outlook]
"John Miller" <John_L_Miller@no-spam.yahoo.com> wrote in message
news:eNyS61BvIHA.2068@TK2MSFTNGP05.phx.gbl...
>I recently applied SP3 to my WinXP Pro installation, and shortly afterwards
>discovered that I no longer had fax support. I can't say with any
>certainty that SP3 broke it; only that I noticed the problem after applying
>SP3.
>
> When I run the Add/Remove Programs applet in Control Panel and select
> Windows Components, I check the fax support box and run through the
> installation. It appears to succeed, but the fax service is then listed
> as "stopping" and "disabled", and no fax printer is installed. When I
> re-run the CP applet, the fax support box is still unchecked, indicating
> that the installation didn't succeed. Running through the installation
> again doesn't change things.
>
> I've run SFC to assure that my basic OS files are intact. My modem driver
> is the latest version, and Device Manager indicates that the device (USR
> 5686E external) is working properly.
>
> I've found one other user on MS's TechNet forums who has this same
> problem, but he hasn't yet applied SP3. When I contacted MS, they
> directed me to their pay-for-help line.
>
> I've tried brutally removing any vestiges of fax support with the command:
>
> rundll32 advpack.dll,LaunchINFSection
> %windir%\INF\fxsocm.inf,Fax.Uninstall
>
> then re-installing fax support, but again, no change in the end result.
>
> I'd much appreciate any help on this.
>
> Thanks.
>
> - John
>