fax was installed and working in xpsp2.
now fax foldericon under communications is called:
@%systemroot%\system32\fxsres.dll,-118.
Under add/remove windows components fax services is unselected.
When I choose to install, it looks like fax installs fine, but i have the
same scenario as above. Exiting install and reentering tells me i have not
fax services installed again.
i have no error messages under eventvwr.
Log files...not sure where to look....any ideas appreciated.
cheers
rob

"Russ Valentine [MVP-Outlook]" wrote:

> Provide as many steps to repro and error messages as you can. I haven't seen
> any such issues so far, but since every XP Service Pack to date has broken
> fax, this hardly surprises me. They've probably managed to do it again.
> Also, verify that fax was installed and working normally before you applied
> SP3 and clarify exactly what changed after you did.
> --
> Russ Valentine
> [MVP-Outlook]
> "John Miller" <John_L_Miller@no-spam.yahoo.com> wrote in message
> news:eNyS61BvIHA.2068@TK2MSFTNGP05.phx.gbl...
> >I recently applied SP3 to my WinXP Pro installation, and shortly afterwards
> >discovered that I no longer had fax support. I can't say with any
> >certainty that SP3 broke it; only that I noticed the problem after applying
> >SP3.
> >
> > When I run the Add/Remove Programs applet in Control Panel and select
> > Windows Components, I check the fax support box and run through the
> > installation. It appears to succeed, but the fax service is then listed
> > as "stopping" and "disabled", and no fax printer is installed. When I
> > re-run the CP applet, the fax support box is still unchecked, indicating
> > that the installation didn't succeed. Running through the installation
> > again doesn't change things.
> >
> > I've run SFC to assure that my basic OS files are intact. My modem driver
> > is the latest version, and Device Manager indicates that the device (USR
> > 5686E external) is working properly.
> >
> > I've found one other user on MS's TechNet forums who has this same
> > problem, but he hasn't yet applied SP3. When I contacted MS, they
> > directed me to their pay-for-help line.
> >
> > I've tried brutally removing any vestiges of fax support with the command:
> >
> > rundll32 advpack.dll,LaunchINFSection
> > %windir%\INF\fxsocm.inf,Fax.Uninstall
> >
> > then re-installing fax support, but again, no change in the end result.
> >
> > I'd much appreciate any help on this.
> >
> > Thanks.
> >
> > - John
> >
>