Totally unrealistic. This is not a Microsoft issue in the least. Anyone who
sells a machine is responsible for transferring the license for the software
and providing the installation files. Any buyer would make sure that happens
before they spend a dime on a used machine. If you have a valid, licensed
copy of Windows XP, Microsoft will provide all appropriate upgrades. XP Fax
is not an upgrade. It is a core component included in the original
installation files.
You think Microsoft is supposed to provide its software for free to anyone
who calls up and claims their OEM or reseller failed to provide it to them?
--
Russ Valentine
[MVP-Outlook]
"GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
news
96FD3B0-D8EF-4256-9C67-99F0A7395693@microsoft.com...
> Thank you... I expected as such -- but I held out a hope that Microsoft
> would actually support their product. That is, Fax is supposed to be a
> part
> of XP. But, if you do not purchase a retail CD, then it is not
> installable.
> that is, since I am the third owner of this PC (which had the OS
> pre-installed 3 or 4 years ago by Compaq) then I would not expect either
> of
> the prior owners to provide miscellaneous upgrades for a Microsoft
> product.
>
> But, thanks for your help. Now I know where I stand.
> George MacDonald
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> They are the responsibility of whoever sold you the machine and the
>> license
>> to XP.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
>> news:EA13958C-35DF-4613-884A-FAB5232985A3@microsoft.com...
>> > Russ, I agree that I need those files, or at least the ones needed to
>> > setup
>> > fax. My question is: How or where do I find those files -- or do I
>> > need
>> > to
>> > purchase a copy of XP to get them on CD?
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Not related at all. You need your installation files. Obviously. What
>> >> is
>> >> your question?
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
>> >> news:8A1D61CD-6292-4B74-8AF0-6CE7EADE34D5@microsoft.com...
>> >> >I have a related problem -- but different.
>> >> >
>> >> > I purchased a new-to-me computer with XP-Pro preinstalled. When I
>> >> > tried
>> >> > to
>> >> > install fax under either sp2 or sp3, it tells me to insert the XP
>> >> > install
>> >> > CD
>> >> > -- which I do not have.
>> >> >
>> >> > It sounds from the above comments that fax is simply not working in
>> >> > sp3 --
>> >> > so this may be a moot problem. But, does anybody have any ideas or
>> >> > suggestions? I certainly do not want to try to buy a copy of XP-Pro
>> >> > when
>> >> > I
>> >> > already have it.
>> >> >
>> >> > "John Speros" wrote:
>> >> >
>> >> >> My brother had Microsoft Fax working fine on his Dell XP box with
>> >> >> all
>> >> >> the
>> >> >> patches/SPs applied. He then installed SP3 from Microsoft Update
>> >> >> and
>> >> >> his
>> >> >> Fax
>> >> >> Console now does not respond after launching it manually. It would
>> >> >> just
>> >> >> sit
>> >> >> there with the hourglass showing trying to refresh the inbox. It
>> >> >> also
>> >> >> does
>> >> >> not launch directly from Word like it used to. He had it setup to
>> >> >> get
>> >> >> addresses from Outlook Express. The workaround was to uninstall SP3
>> >> >> from
>> >> >> Add/Remove programs and now Microsoft Fax is working for him again.
>> >> >>
>> >> >>
>> >> >> "John Miller" <John_L_Miller@no-spam.yahoo.com> wrote in message
>> >> >> news:eNyS61BvIHA.2068@TK2MSFTNGP05.phx.gbl...
>> >> >> > I recently applied SP3 to my WinXP Pro installation, and shortly
>> >> >> > afterwards discovered that I no longer had fax support. I can't
>> >> >> > say
>> >> >> > with
>> >> >> > any certainty that SP3 broke it; only that I noticed the problem
>> >> >> > after
>> >> >> > applying SP3.
>> >> >>
>> >> >>
>> >>
>>