=?Utf-8?B?SGVsZW5qb25lczI=?= <Helenjones2@discussions.microsoft.com>
wrote in news:F924A4E7-E88F-4B44-B8EC-12018E56156A@microsoft.com:

> I am trying to reinstall zookeeper collection and keep getting
> uninstall, I have let it run its uninstall but to no avail. I presume
> there are some files still on there that I cannot locate and so it
> thinks it is still installed. I have searched files and folders but
> can't find them!
>
> I have telephoned microsoft support, but they won't help unless I give
> them a product ID. I cannot find one? Its not on the box or on the
> disks or in the booklet?? They told me to go back to whom I bought it
> off of, that would be ok, but we have had this a long time, I cannot
> remember where I got it. But I know its not illegal!! It has been on
> my computer before!!! I would of bought it from a large store!!
> Microsoft could of been more helpful I am sure, but they kept
> repeating without a product ID they cannot help!
>
> This is so frustrating, SOMEONE HELP!!!

Try a registry cleaner (I don't recommend them, but could clean out the
remaining Zookeeper files)

http://www.ccleaner.com is about the only one I'd try.

Be careful, could mess up your system even more with it.

--
-A.