Yes - uninstalled all usb devices and then rebooted. XP redetected them but
still not usb prnting service. USB wireless keyboard and mouse are working
fine. Lexmark says we are missing usbprint.sys in the registry and
downloaded a patch but when we run it an error says cannot access the
registry. They say that the system is missing the registry entries necessary
for usb printing. They were ther until we ran the Lexmark driver install
program but Lexmark says it is now a Microsoft problem.

A clean install would be a major problem because of all of the other
software installed on the computer

Thanks

"Cari (MS-MVP)" wrote:

> Well the last option is a format and clean install - unfortunately.
>
> Did you try uninstalling the USB hubs in Device Manager and then rebooting
> the PC? XP should automatically redetect and reinstall them. Are other USB
> devices working OK?
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
>
> "GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
> news:ED2B088B-A9B8-4B5A-993C-7C51D8EFFBE8@microsoft.com...
> > I've tried this by booting from the XP cd - install windows - and using
> > the
> > repair option. I've also ran SFC /scannow from the command prompt.
> > Nothing
> > has helped. Any other suggestions?
> >
> > Thanks
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> Repair installation of Windows XP.
> >> --
> >> Cari (MS-MVP) Printing & Imaging
> >> www.coribright.com/windows
> >>
> >> "GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
> >> news:58687015-A51B-4D9A-9AA0-9DEB48DB682E@microsoft.com...
> >> > We recently installed a Lexmark e232 laser. The installation failed
> >> > with
> >> > the
> >> > message "unknown usb device". We called Lexmark and it was determined
> >> > that
> >> > the usb print service had been uninstalled - it does not show up in
> >> > device
> >> > manager under the usb items. We also have a network printer installed
> >> > via
> >> > the LAN. When we check properties for it under ports this computer no
> >> > longer
> >> > has the ability to assign a usb or virtual port (they don't show up in
> >> > the
> >> > options list. The motherboard is a new Intel board without an onboard
> >> > parallel port. How do we reinstall the windows XP usb print service?
> >> >
> >> > Thanks
> >> >
> >>
>