Hi, Alan -

Thanks for the reponse, but I'm afraid I don't understand. (You're right,
though, it's an HP.)


> delete the connection to the HP printer, then in the printers folder File,
> Server Properties, Drivers.
>
> Delete the HP driver that is giving you the problems.

I can delete the printer connection from the 'Printers and Faxes' list under
the control panel, but I have no idea what you're referring to with the rest
of the above; and how do I determine what driver is giving me trouble if I
can't install it?




"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:OFMmf2MxIHA.552@TK2MSFTNGP06.phx.gbl...
> delete the connection to the HP printer, then in the printers folder File,
> Server Properties, Drivers.
>
> Delete the HP driver that is giving you the problems.
>
> If the driver cannot be deleted one of the dlls is still in use by the
> spooler or the explorer process.
>
> Stop the spooler, start the spooler, try to delete. If the driver is
> still in use, log off, log on , delete the driver.
>
> reboot if it's still loaded.
>
> Now make the connection again.
>
>
> If this is not an HP printer, please state the driver name.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "lost_in_space" <a@b.com> wrote in message
> news:OTlTzQ$wIHA.2064@TK2MSFTNGP05.phx.gbl...
>> Hey, all -
>>
>> I have an XP Pro laptop that used to happily live on my LAN - it accessed
>> a network printer as it's default printer with no problem. Something
>> seems to have changed, though, and now I can't access the printer, and
>> when I try to access it's properties I'm told I need to load a driver,
>> which then fails to load.
>>
>> Between the time when it did work and now, quite a bit has changed - I
>> upgraded from XP SP2 to SP3, I'd upgraded the Office installation from
>> 2K3 to 2K7; I took it on a couple of business trips, during which I'd
>> disabled the 'File and Print Sharing' firewall exception and made other
>> changes to the TCP/IP configuration; struggled with a permissions issue
>> with my MOSS install that had me mucking with registry
>> settings/permissions, etc, etc. I have undone the changes made while
>> hooking up to a different LAN - reset the TCP/IP config, re-enabled the
>> firewall exception, etc, but still have problems. It's not infected with
>> any malware - it's regularly scanned and is used responsibly.
>>
>> If I try to print from Word, it say it can't print because I don't have a
>> default printer selected. If I look at Control Panel/Printers, the
>> printer in question is there and it's selected as the default printer. If
>> I right-click on it and select 'Printing Preferences...', I get an error
>> dialog that says 'Operation could not be completed'.If I right-click and
>> select 'Properties...', I get a dialog that says the driver is not
>> installed on my machine and asking if I'd like to install it. Click 'Yes'
>> and it launches the 'Add Printer Driver Wizard'. A digitally signed
>> correct driver is pre-selected when I click 'Next'; click 'Next' again
>> and it says I've succesfully completed the Add Printer Driver Wizard, and
>> that I'm about to add the correct driver. Click 'Finish', and an error
>> dialog pops up saying 'Unable to install yada yada driver. Operation
>> could not be completed'.
>>
>> Any help would be greatly appreciated.
>>
>> TIA.
>>
>
>