Yeah I was kind of hoping that some other businesses might have issued a
best practice for themselves for support.


"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:eArNABlwIHA.2360@TK2MSFTNGP05.phx.gbl...
> Cooper, Mark wrote:
>> Does anyone know where you can find best practices for remote
>> connections? The reason I ask is I have over 20 users that work
>> remotely. They use a RDP session to connect to our server through
>> a VPN. The problem is I have several differnet types of
>> connections. I have some that use wireless to their ISP, DSL,
>> Cable, and satelite. The wireless and satelite sem to have a lot
>> issues staying connected.
>
> Shenan Stanley wrote:
>> Depending on what you mean by 'wireless' - that makes sense to me.
>>
>> VPN depends somewhat on timestamps - the lag/delay such connections
>> will experience will cause drops in the connectivity more
>> frequently than other types of connections.
>>
>> If you mean wireless to their home router which is connected to
>> some sort of wired DSL/Cable Modem/etc... The wireless makes less
>> sense - but I got a feeling you mean strictly wireless all the way
>> to the home? (And Satellite even warns you that it is unlikely to
>> work with VPN connections.)
>
> Cooper, Mark wrote:
>> Thank you for your replies.
>>
>> You are correct in your assesment. It is wireless from the ISP to
>> the home, which is connected to a router in the house. I am trying
>> to put some requirements toghether for allowing just any person
>> asking to work from home. Just not sure if I should do all of my
>> work around just DSL and cable modem service. The term broadband
>> is used so much now by ISP's and what they offer it kind of ties
>> our hands from just saying you need a broadband connection to work
>> from home.
>> Do you know of anyplace that would have some templates or
>> guidelines oon this?
>
> I do not know of any such guidelines.
>
> Essentially - you cannot lump all 'Broadband Internet Connections' into
> one category... Just because the connection is designated as broadband
> does not mean anything more than its upload/download speeds are "faster
> than dialup".
>
> Satellite - there is a definite delay (gamers refer to it as lag) between
> sending the signal, it hitting the satellite and bouncing back to the
> ground station and it finally reaching its actual destination. That lag
> can cause time-sensitive (timestamp in particular) connections to time
> out. This makes it difficult for those with a satellite connection to
> utilize things like VPN connectivity.
>
> Wireless/Cellular - similar issue - however the "lag" is usually not as
> pronounced - but varies depending on the consumers distance from the
> receiving/sending towers. (Which - in all cases will be a shorter
> distance than to a orbiting satellite. ;-) )
>
> Only the wired connections (DSL/Cable/ISDN/Dial-Up) can give consistent
> results at this time - consistent enough that signal loss/lag is usually
> not a factor. There are situations that can arise with even those that
> can cause problems - but at that point - it is usually the carriers issue
> and they can/will resolve the issue.
>
> Usually - I know the satellite ISPs I have dealt with - wireless/satellite
> ISPs have FAQs and such describing the issues you *will* have with
> connections like VPN. You may want to check into the carriers you know
> some of your customers have for the wireless/satellite connectivity to see
> what their policy/FAQs say on such things.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>