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Re: ocr scanning on hp photosmart c4280
"steve@jumonvilles.com" wrote:
> On May 12, 9:00 pm, 2trails <2tra...@discussions.microsoft.com> wrote:
> > "betsyx" wrote:
> > > When trying to scan from hp solution center I get a message thatcue-scanning
> > >flowcomponenthas encountered a problem and is closing. Going to the image
> > > zone and trying a scan there sends a photo and imaging gallery has
> > > encountered a problem. I've been online and in email contact with HP tech
> > > support. I've tried all their solutions including uninstalling and
> > > reinstalling the software several times. I've tried stopping the cue and
> > > hp... links in services. I've made sure that ocr software is installed.
> > > I've updated the software and windows. I can scan a picture from a
> > > specific exe from the hp software, but can not get the solution center to
> > > work, nor can I get editable text.
> >
> > > Any ideas out there?
> >
> > I just installed the hp photosmart c4280, and although I cant answer your
> > question, I was hoping to find information also. I use Microsoft Works Suite
> > 2006 - the spreadsheet - and when i go to print with the new printer the
> > program "encountered a problem and has to close". Anyone have a similar
> > problem? How do I resolve this? Thanks in advance for any advice.
>
> Same problem? When I use the HP Solution Center, and click "Scan a
> Document", I get an error window that says
>
> "HP-CUE" needs to close. When I click the "details" link, it says
> hpqkygrp.exe caused the problem when it called
>
> msvcr80.dll. Removing and reinstalling the HP software 6 times, and
> finally rebuilding XP, still didn't help.
>
> I used Google to research "msvcr80.dll" problems, and noticed some
> similarities ... it is used by other
>
> photo/imaging applications. Here is what I discovered that fixed my HP
> Scanner problems.
>
> 1- Removed the entire HP suite; C6280 drivers and all related HP
> programs
> 2- Removed Kodak photo programs
> 3- Removed Adobe Photoshop
> (you may have to remove photo/imaging applications from other vendors,
> these are the only 2 I had loaded here)
> 4- Installed the HP C6280 suite
> (more of the solution follows)
>
> It now works perfectly. But once the HP software is installed, I
> couldn't reinstall either Kodak or Adobe photo
>
> software. Both use InstallShield and their installation would hang;
> Process Explorer (MS SystemInternals) showed
>
> that "ntvdm.dll" was hung(a subprocess of the installation). To fix
> this problem I found I had to temporarily stop
>
> the Services that HP starts.
>
> 5- Go into "Control Panel\Administrative Tools\Services"
> 6- Stop "HP Cue DeviceDiscovery" service
> 7- Stop "HP Network Devices Support" service
> 8- Stop "hpqcsx08" service
> 9- Installed Kodak and Photoshop
> 10- Restarted the above HP services
>
> They have all been working for a week now (HP, Kodak, Adobe).
>
> This problem first showed up in HP's support forums in 2005, regarding
> Kodak photo imaging software, and HP's
>
> solution was you should their competitor's software.
>
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