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Old 06-06-2008, 05:09 AM
Shenan Stanley
 
Posts: n/a
Re: Error message when trying to connect remotely
aclmilelr1215 wrote:
> both Computers have XP. Comp A saves invitation, attaches it into
> an email, sends it to Comp B. Computer B, downloads and opens
> attachment says yes to connect to Comp A now and the following
> error pops up:
>
> A Remote Assistance connection could not be established because the
> DNS name of the remote computer could not be resolved.
>
> I don't know what to do! I have check configuration and everything
> is selected to allow remote access on both computers. It says
> nothing to Comp A when B tries to connect. I have tried and
> succeeded between my desktop and laptop, so I know that Comp B is
> able to use remote assistant properly. Please help!!
>
> A Remote Assistance connection could not be established because the
> DNS name of the remote computer could not be resolved.


Either or both machines behind an internet router? Some sort of NAT device?
Like a netgear, linksys, dlink, etc? Something that allows one to use a
single internet connection with multiple computers because it gives out
private IP addresses like 192.168.x.x - thus acting like a network
translation/dhcp server device and which may be blocking your attempt to
connect?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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