George....please help!

I have the same problem as Sandy. I cannot use ANY new USB devices since a
few months ago (not sure when exactly?), and I always get the message "There
was a problem installing this hardware..the data is invalid." USB devices
which I have used previously are still working ok. I have followed the
instructions you mentioned here:
http://support.microsoft.com/kb/810882 (note I had to pay to download a
"driver.cab" file from a public website, as I only have a Toshiba recovery CD
and so didn't think I could extract the original driver.cab file without
reinstalling XP completely...and therefore losing everything - not sure if
this made a difference?). In any event, the problem is still there.

I also then followed these instructions:
http://support.microsoft.com/kb/841567
but am still getting the same message. I am running an older laptop
(Toshiba Satellite 3005-S307/2002) with 3 USB1.1 ports, but that doesn't seem
to have affected other USB 2.0 items which have worked fine in the past (and
still do - only new devices are affected). I am running Windows XP SP2. Any
ideas? Will SP3 help and when is that coming out on general update? Mind
you Sandy said she has SP3 but that didn't work for her...

Many thanks,

Kirsty


"Sandy Bartlet" wrote:

> I cannot install my IEEE 1394 controller or a 5-button MS USB Intelli-mouse
> optical or an HP Laserjet 1100 printer. The hardware is detected and properly
> identified but the driver install ends with:
>
> There is a problem installing this hardware:
> IEEE 1394 Controller
> An error occurred during the installation of the device
> The data is invalid
>
> I get the same error for the mouse. For the printer I get:
>
> Printer driver was not installed. Operation could not be completed.
>
> I am running Windows XP SP3 with all updates installed (same problem when it was
> SP2). Uninstalling and re-installing does not help.
>
> Any ideas?
>
> Thanks...
>