Msinfo32.exe Generates a "Can't Collect Information" Error Message:
http://support.microsoft.com/kb/323209
--
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog:
http://www.winhelponline.com/blog
Windows® Troubleshooting:
http://www.winhelponline.com
"SteveH" <SteveH@discussions.microsoft.com> wrote in message
news:7BE31976-DD05-4A2D-82D5-0A42B4659144@microsoft.com...
> Hello
>
> I am writing about my System Information utility which I don't seem to be
> able to use properly.
>
> If I type in msconfig32.exe in 'Run', and try to export my information, I
> get this:
>
> System Information report written at: 06/22/08 18:12:33
> System Name: Name
> [System Summary]
>
>
> Can't Collect Information
>
> [Hardware Resources]
>
> [Conflicts/Sharing]
>
> Can't Collect Information
>
> [DMA]
>
> Can't Collect Information
>
> [Forced Hardware]
>
> Can't Collect Information
>
> [I/O]
>
> Can't Collect Information
>
> [IRQs]
>
> Can't Collect Information
>
> [Memory]
>
> Can't Collect Information
>
> [Components]
>
> [Multimedia]
>
> [Audio Codecs]
>
> Can't Collect Information
>
> [Video Codecs]
>
> Can't Collect Information
>
> [CD-ROM]
>
> Can't Collect Information
>
> [Sound Device]
>
> Can't Collect Information
>
> [Display]
>
> Can't Collect Information
>
> [Infrared]
>
> Can't Collect Information
>
> [Input]
>
> [Keyboard]
>
> Can't Collect Information
>
> [Pointing Device]
>
> Can't Collect Information
>
> [Modem]
>
> Can't Collect Information
>
> [Network]
>
> [Adapter]
>
> Can't Collect Information
>
> [Protocol]
>
> Can't Collect Information
>
> [WinSock]
>
> Can't Collect Information
>
> [Ports]
>
> [Serial]
>
> Can't Collect Information
>
> [Parallel]
>
> Can't Collect Information
>
> [Storage]
>
> [Drives]
>
> Can't Collect Information
>
> [Disks]
>
> Can't Collect Information
>
> [SCSI]
>
> Can't Collect Information
>
> [IDE]
>
> Can't Collect Information
>
> [Printing]
>
> Can't Collect Information
>
> [Problem Devices]
>
> Can't Collect Information
>
> [USB]
>
> Can't Collect Information
>
> [Software Environment]
>
> [System Drivers]
>
> Can't Collect Information
>
> [Signed Drivers]
>
> Can't Collect Information
>
> [Environment Variables]
>
> Can't Collect Information
>
> [Print Jobs]
>
> Can't Collect Information
>
> [Network Connections]
>
> Can't Collect Information
>
> [Running Tasks]
>
> Can't Collect Information
>
> [Loaded Modules]
>
> Can't Collect Information
>
> [Services]
>
> Can't Collect Information
>
> [Program Groups]
>
> Can't Collect Information
>
> [Startup Programs]
>
> Can't Collect Information
>
> [OLE Registration]
>
> Can't Collect Information
>
> [Windows Error Reporting]
>
> Can't Collect Information
>
> [Internet Settings]
>
> [Internet Explorer]
>
> [ Following are sub-categories of this main category ]
> [Summary]
>
> Can't Collect Information
>
> [File Versions]
>
> Can't Collect Information
>
> [Connectivity]
>
> Can't Collect Information
>
> [Cache]
>
> [ Following are sub-categories of this main category ]
> [Summary]
>
> Can't Collect Information
>[List of Objects]
>
> Can't Collect Information
>
> [Content]
>
> [ Following are sub-categories of this main category ]
> [Summary]
>
> Can't Collect Information
>
> [Personal Certificates]
>
> Can't Collect Information
>
> [Other People Certificates]
>
> Can't Collect Information
>
> [Publishers]
>
> Can't Collect Information
>
> [Security]
>
> Can't Collect Information
>
> [Office 2003 Applications]
>
> [Microsoft Office Word 2003]
>
> [Summary]
>
> Can't Collect Information
>
> [Startup Folder]
>
> Can't Collect Information
>
> [COM Add-Ins]
>
> Can't Collect Information
>
> [Active Document]
>
> Can't Collect Information
>
> [Fields]
>
> Can't Collect Information
>
> [File Converters]
>
> Can't Collect Information
>
> [Fonts]
>
> Can't Collect Information
>
> [Headers and Footers]
>
> Can't Collect Information
>
> [Hyperlinks]
>
> Can't Collect Information
>
> [Mail Merge]
>
> Can't Collect Information
>
> [Page Numbers]
>
> Can't Collect Information
>
> [Page Setup]
>
> Can't Collect Information
>
> [Styles]
>
> Can't Collect Information
>
> [Settings]
>
> Can't Collect Information
>
> [Tables]
>
> Can't Collect Information
>
> [Microsoft Office Excel 2003]
>
> [Summary]
>
> Can't Collect Information
>
> [COM Add-Ins]
>
> Can't Collect Information
>
> [Active Workbook]
>
> Can't Collect Information
>
> [Add-Ins]
>
> Can't Collect Information
>
> [Charts in Active Workbook]
>
> Can't Collect Information
>
> [Microsoft Office PowerPoint 2003]
>
> [Summary]
>
> Can't Collect Information
>
> [Active Presentation]
>
> Can't Collect Information
>
> [COM Add-Ins]
>
> Can't Collect Information
>
> [Hyperlinks]
>
> Can't Collect Information
>
> [Microsoft Office Outlook 2003]
>
> [Summary]
>
> Can't Collect Information
>
> [COM Add-Ins]
>
> Can't Collect Information
>
> [Microsoft Office Access 2003]
>
> [Summary]
>
> Can't Collect Information
>
> [COM Add-Ins]
>
> Can't Collect Information
>
> [Jet Core Components]
>
> Can't Collect Information
>
> [Microsoft Office Publisher 2003]
>
> [Summary]
>
> Can't Collect Information
>
> [Active Document]
>
> Can't Collect Information
>
> [Microsoft Office FrontPage 2003]
>
> [Summary]
>
> Can't Collect Information
>
> [Active Web]
>
> Can't Collect Information
>
> [Active Page]
>
> Can't Collect Information
>
> [COM Add-Ins]
>
> Can't Collect Information
>
> [Themes]
>
> Can't Collect Information
>
> [Microsoft Office 2003 Environment]
>
> [Last Web Connection Error]
>
> Can't Collect Information
>
> [Local Web Server Extensions]
>
> Can't Collect Information
>
> [Language]
>
> Can't Collect Information
>
> [Transport]
>
> Can't Collect Information
>
> [ODBC Drivers]
>
> [Core Components]
>
> Can't Collect Information
>
> [Drivers]
>
> Can't Collect Information
>
> [OLE DB Providers]
>
> Can't Collect Information
>
> [Jet Core Components]
>
> Can't Collect Information
>
> [ADO Core Components]
>
> Can't Collect Information
>
> [RDO Core Components]
>
> Can't Collect Information
>
> [Office Event/Application Fault]
>
> Can't Collect Information
>
> And I see this:
>
> http://www11.brinkster.com/stevehigham/noCollect.html
>
> If I access this utility by going to Help & Support | and choosing 'Use
> Tools to view your computer information and diagnose problems' in the main
> pane, then selecting Advanced System Information and then 'View detailed
> system information (Msinfo32.exe)' in the main pane I get this:
>
> Error 126.
>
> What is the source of this problem, please and how would I resolve it?
>
> Thanks
>
> Steve