Hello Nepatsfan

Thanks for your reply.

Yes, there wasn't a network card installed. I was a bit confused because she
said there was no room for a card and in Device Manager she read something to
me about a PCMCIA card. She said this was in Device Manager but it was not
under the Network Adapter icon. It was all a bit confusing.

Thanks again for your reply.

Steve



"SteveH" wrote:

> Hello
>
> We have more than 3000 users on our institute's network and part of my job
> is to troubleshoot network connection problems.
>
> I have today come across one I have not seen before: a user has brought her
> laptop to be configured to our network so that she can access the Internet,
> etc.
>
> However, in her Internet Connections dialogue box there is no LAN icon or
> settings for me to configure! (She did have dial-up which she used on her
> home network), but I need to configure her account (DNS settings, etc through
> this missing LAN Connections dialogue box).
>
> What can I do to resolve this, please?
>
> Thanks.
>
> Steve