Russ,
I got it to work. Normally when I read a post on a newsgroup I don't see a
step by step process of work not to do to fix a problem. Yes you are correct
I didn't read the whole thing I started to go through the step by step
process that was written.
The Esentutl.exe utility worked.
Thanks....
"Russ Valentine [MVP-Outlook]" wrote:
> As I said, I don't think that's your issue. Read my post.
> --
> Russ Valentine
> [MVP-Outlook]
> "JeffH13" <jeffh13@msn.com> wrote in message
> news:84597AD2-0FB0-400C-914B-2448219EDDDF@microsoft.com...
> > Ok Russ,
> >
> > I found the files in the i386 folder, I double clicked on one of the
> > files,
> > browsed for wextract.exe file, hit ok, ok....
> >
> > This is the message I get A required resource connect be located.
> >
> > Ok what's next..
> >
> > I do appreciate your help...
> >
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> I don't think that's the issue. From your description, the issue would be
> >> the second one listed, not the first. Here's an expanded answer to the
> >> second issue:
> >> Many users who have updated an older version of Windows XP to SP2 before
> >> they try to install the fax service appear to be encountering a problem
> >> installing the fax service. In these cases there is no error message
> >> during
> >> the installation (distinguishing this from the very common problem where
> >> the
> >> installation routine states it cannot find the necessary files). The
> >> installation appears to proceed without error, but when it is over there
> >> is
> >> no fax printer apparent and any attempt to send a fax results in the
> >> error
> >> message “Fax server information cannot be retrieved. The Fax Wizard will
> >> now
> >> close.” This problem appears to occur because the security data base is
> >> corrupted as documented here:
> >>
> >> http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
> >> 2. Why can't the XP Fax Installation Program find the Installation Files?
> >>
> >> In this case, it found everything, but didn't install it correctly. Its
> >> likely you have security data base corruption as documented here:
> >>
> >> http://support.microsoft.com/kb/884018/EN-US/
> >> You cannot add a Windows component in Windows XP
> >>
> >> You can either:
> >>
> >> 1. Get the hotfix mentioned in the KB article and install it. Microsoft
> >> does not charge for support calls to get supported hotfixes listed in
> >> Knowledge Base articles.
> >>
> >> 2. Try this procedure using the Esentutl.exe utility mentioned in the KB
> >> article to recover from security database corruption:
> >>
> >> http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202
> >> HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software
> >>
> >> I can report that the Esentutl utility has corrected the problem in a
> >> number
> >> of cases, HOWEVER, note that Microsoft does NOT recommend that you use
> >> the
> >> utility and would prefer you try the hotfix.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "JeffH13" <jeffh13@msn.com> wrote in message
> >> news
54AE308-CAD6-4714-A9A4-A15AD72D327E@microsoft.com...
> >> >I did read the list. I thought the computer had found all the files
> >> >because
> >> > the last time I went through the installation it didn't ask for any
> >> > files.
> >> > I
> >> > did download the hot fi and install it. Then I ran the installation
> >> > again.
> >> >
> >> > I'll check my system for the compressed files. But First how do I get
> >> > the
> >> > installation to look for the uncompressed files if it currectly does
> >> > ask
> >> > for
> >> > them?
> >> >
> >> > Thanks for your help...
> >> >
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> Did you read the FAQ?
> >> >> http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
> >> >>
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "JeffH13" <jeffh13@msn.com> wrote in message
> >> >> news:B07971E3-DE01-4B6E-8D34-35E6F1600884@microsoft.com...
> >> >> > I'm trying to install Fax Services on my home computer. I have
> >> >> > installed
> >> >> > Fax
> >> >> > Services on many computers at work but my home computer just doesn't
> >> >> > want
> >> >> > to
> >> >> > install it.
> >> >> >
> >> >> > I go to Add or Remove Programs, Add/Remove Windows Components,
> >> >> > Select
> >> >> > Fax
> >> >> > Serivces, Next, It goes through the installation, But when you go to
> >> >> > Printers
> >> >> > and Faxes, Click on Fax it says....
> >> >> >
> >> >> > Operation could not be completes. Either the printer name was typed
> >> >> > incorrectly, or the specified printer has lost connection to the
> >> >> > server.
> >> >> >
> >> >> > Any Ideas....
> >> >>
> >>
>