Hi John

You wrote:
....
> "Restricted Connectivity" usually means that your computer could not
> obtain an IP address using DHCP. This can be confirmed by bringing up
> a command prompt (Start->Run->Cmd) and enter the command:
> ipconfig /all
> Then check the IP address. If your IP address is 169.254.x.x then your
> problem is that your Modem could not obtain an IP address from your
> Internet Service Provider. If unplugging your Modem from the wall and
> plugging it in again (and rebooting computer) does not solve the
> problem,
> **********
> then one possibility is that your ISP is over-subscribed
> and has temporarily run out of IP addresses.
> **********
....
As I see it now, this is the most likely reason
and will enable me to ask the right question next time.
Trouble is: captive customer...

Many thanks indeed, John
flowe