It says " no driver files have been backed up for this device"

Theresa

"Mark L. Ferguson" wrote:

> In Device Manager (devmgmt.msc) you can open the Properties of the modem
> device, and use the Driver tab button to "Roll Back driver"
>
> --
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
> > I've had my computer for years. Just yesterday I turned it on and there
> > is a
> > window saying it found new hardware and needs to install a modem. I
> > haven't
> > put on a new modem, nor uninstalled the old one. I cannot connect to the
> > internet with my computer!
> >
> > So - how would my modem have disappeared? The only way I can think is
> > through an automatic update from Microsoft.
> > How do I get back connected to the internet?
>