The "Update driver" button will let you search the web for a driver.

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
> It says " no driver files have been backed up for this device"
>
> Theresa
>
> "Mark L. Ferguson" wrote:
>
>> In Device Manager (devmgmt.msc) you can open the Properties of the modem
>> device, and use the Driver tab button to "Roll Back driver"
>>
>> --
>> Please use the Communities guidelines when posting.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> Mark L. Ferguson MS-MVP
>> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>>
>> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
>> > I've had my computer for years. Just yesterday I turned it on and
>> > there
>> > is a
>> > window saying it found new hardware and needs to install a modem. I
>> > haven't
>> > put on a new modem, nor uninstalled the old one. I cannot connect to
>> > the
>> > internet with my computer!
>> >
>> > So - how would my modem have disappeared? The only way I can think is
>> > through an automatic update from Microsoft.
>> > How do I get back connected to the internet?
>>