I can't connect to the internet with that computer because it thinks there is
no modem.


"Mark L. Ferguson" wrote:

> The "Update driver" button will let you search the web for a driver.
>
> --
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
> > It says " no driver files have been backed up for this device"
> >
> > Theresa
> >
> > "Mark L. Ferguson" wrote:
> >
> >> In Device Manager (devmgmt.msc) you can open the Properties of the modem
> >> device, and use the Driver tab button to "Roll Back driver"
> >>
> >> --
> >> Please use the Communities guidelines when posting.
> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
> >> Mark L. Ferguson MS-MVP
> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
> >>
> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> >> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
> >> > I've had my computer for years. Just yesterday I turned it on and
> >> > there
> >> > is a
> >> > window saying it found new hardware and needs to install a modem. I
> >> > haven't
> >> > put on a new modem, nor uninstalled the old one. I cannot connect to
> >> > the
> >> > internet with my computer!
> >> >
> >> > So - how would my modem have disappeared? The only way I can think is
> >> > through an automatic update from Microsoft.
> >> > How do I get back connected to the internet?
> >>