If Device Manager fails to list the modem device, it's broken, or
disconnected physically in some way.

--
Please use the Communities guidelines when posting.
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Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
news:42D23CDA-E53E-4BC7-8753-B414E308EE56@microsoft.com...
> I can't connect to the internet with that computer because it thinks there
> is
> no modem.
>
>
> "Mark L. Ferguson" wrote:
>
>> The "Update driver" button will let you search the web for a driver.
>>
>> --
>> Please use the Communities guidelines when posting.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> Mark L. Ferguson MS-MVP
>> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>>
>> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
>> > It says " no driver files have been backed up for this device"
>> >
>> > Theresa
>> >
>> > "Mark L. Ferguson" wrote:
>> >
>> >> In Device Manager (devmgmt.msc) you can open the Properties of the
>> >> modem
>> >> device, and use the Driver tab button to "Roll Back driver"
>> >>
>> >> --
>> >> Please use the Communities guidelines when posting.
>> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> >> Mark L. Ferguson MS-MVP
>> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>> >>
>> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> >> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
>> >> > I've had my computer for years. Just yesterday I turned it on and
>> >> > there
>> >> > is a
>> >> > window saying it found new hardware and needs to install a modem. I
>> >> > haven't
>> >> > put on a new modem, nor uninstalled the old one. I cannot connect
>> >> > to
>> >> > the
>> >> > internet with my computer!
>> >> >
>> >> > So - how would my modem have disappeared? The only way I can think
>> >> > is
>> >> > through an automatic update from Microsoft.
>> >> > How do I get back connected to the internet?
>> >>