OK - thank you for your time.

Can you tell me how it would have disappeared when none of us in the house
removed it?
Theresa

"Mark L. Ferguson" wrote:

> If Device Manager fails to list the modem device, it's broken, or
> disconnected physically in some way.
>
> --
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> news:42D23CDA-E53E-4BC7-8753-B414E308EE56@microsoft.com...
> > I can't connect to the internet with that computer because it thinks there
> > is
> > no modem.
> >
> >
> > "Mark L. Ferguson" wrote:
> >
> >> The "Update driver" button will let you search the web for a driver.
> >>
> >> --
> >> Please use the Communities guidelines when posting.
> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
> >> Mark L. Ferguson MS-MVP
> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
> >>
> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> >> news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
> >> > It says " no driver files have been backed up for this device"
> >> >
> >> > Theresa
> >> >
> >> > "Mark L. Ferguson" wrote:
> >> >
> >> >> In Device Manager (devmgmt.msc) you can open the Properties of the
> >> >> modem
> >> >> device, and use the Driver tab button to "Roll Back driver"
> >> >>
> >> >> --
> >> >> Please use the Communities guidelines when posting.
> >> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
> >> >> Mark L. Ferguson MS-MVP
> >> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
> >> >>
> >> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> >> >> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
> >> >> > I've had my computer for years. Just yesterday I turned it on and
> >> >> > there
> >> >> > is a
> >> >> > window saying it found new hardware and needs to install a modem. I
> >> >> > haven't
> >> >> > put on a new modem, nor uninstalled the old one. I cannot connect
> >> >> > to
> >> >> > the
> >> >> > internet with my computer!
> >> >> >
> >> >> > So - how would my modem have disappeared? The only way I can think
> >> >> > is
> >> >> > through an automatic update from Microsoft.
> >> >> > How do I get back connected to the internet?
> >> >>