You should have the system modem tested by someone who understands the
hardware.

--
Please use the Communities guidelines when posting.
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Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
news:9202BE46-D10A-45AB-BAA5-D57F9354043A@microsoft.com...
> OK - thank you for your time.
>
> Can you tell me how it would have disappeared when none of us in the house
> removed it?
> Theresa
>
> "Mark L. Ferguson" wrote:
>
>> If Device Manager fails to list the modem device, it's broken, or
>> disconnected physically in some way.
>>
>> --
>> Please use the Communities guidelines when posting.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> Mark L. Ferguson MS-MVP
>> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>>
>> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> news:42D23CDA-E53E-4BC7-8753-B414E308EE56@microsoft.com...
>> > I can't connect to the internet with that computer because it thinks
>> > there
>> > is
>> > no modem.
>> >
>> >
>> > "Mark L. Ferguson" wrote:
>> >
>> >> The "Update driver" button will let you search the web for a driver.
>> >>
>> >> --
>> >> Please use the Communities guidelines when posting.
>> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> >> Mark L. Ferguson MS-MVP
>> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>> >>
>> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> >> news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
>> >> > It says " no driver files have been backed up for this device"
>> >> >
>> >> > Theresa
>> >> >
>> >> > "Mark L. Ferguson" wrote:
>> >> >
>> >> >> In Device Manager (devmgmt.msc) you can open the Properties of the
>> >> >> modem
>> >> >> device, and use the Driver tab button to "Roll Back driver"
>> >> >>
>> >> >> --
>> >> >> Please use the Communities guidelines when posting.
>> >> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> >> >> Mark L. Ferguson MS-MVP
>> >> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>> >> >>
>> >> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> >> >> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
>> >> >> > I've had my computer for years. Just yesterday I turned it on
>> >> >> > and
>> >> >> > there
>> >> >> > is a
>> >> >> > window saying it found new hardware and needs to install a modem.
>> >> >> > I
>> >> >> > haven't
>> >> >> > put on a new modem, nor uninstalled the old one. I cannot
>> >> >> > connect
>> >> >> > to
>> >> >> > the
>> >> >> > internet with my computer!
>> >> >> >
>> >> >> > So - how would my modem have disappeared? The only way I can
>> >> >> > think
>> >> >> > is
>> >> >> > through an automatic update from Microsoft.
>> >> >> > How do I get back connected to the internet?
>> >> >>