Joe McHale wrote:
> I am working on a computer that had a number of spyware programs. I used AVG
> 8.0 to remove them. Prior to using AVG my network card would not pull a dns
> address, even if I manually entered a dns address, DNS lookup was not
> working. I attempted to load XP service pack 3 hoping to correct the network
> issue. SP 3 will not load and gives an error cannot copy clbcatex.dll and
> clbcatq.dll. I searched the computer and cannot see those files in the system
> 32 directory. I went to another computer and those files are there. I put
> them on my thumb drive and was going to copy them to the defective computer.
> Whenever I put the thumb drive in the infected computer I cannot see those
> two dll files. I have even zipped them and still cannot see those files. I
> have never seen anything like this. Help

Here's what I would try: Boot to Safe Mode with Networking, open
Internet Options and remove any ActiveX component that's damaged, or
doesn't have information in the Properties. I recently had one that
looked like a McAfee component, but every time I tried to read its
Properties, Internet Options and IE would close. But I was able to
right-click it, and click "Delete" to remove it.

Then get virus definition updates, and run a complete scan. Also run
Superantispyware, or one of the other similar programs; you need to do
at least two scans, or download David H. Lipman's MULTI_AV.EXE from:
http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
http://www.pctipp.ch/downloads/dl/35905.asp

See if the files are then visible.

--
Joe =o)