dvd/cd burner

I just got a new machine and am running XP pro. I tied to install office, but
I put in the disk and nothing. i searched for help and opened my computer,
clicked on the writer and turned on autoplay. Put disk back in and now it
spins, but doesn't come up into install mode. Using Windows explorer I can do
this manually. My 2000 machine never did this, just came up and played. Any
suggestions?
Thanks,

"dgfullin" <dgfullin@discussions.microsoft.com> wrote in message
news:33B0A0DA-1F68-4532-ACD8-605F08C9CB3A@microsoft.com...

> I just got a new machine and am running XP pro. I tied to install office,
but
> I put in the disk and nothing. i searched for help and opened my computer,
> clicked on the writer and turned on autoplay. Put disk back in and now it
> spins, but doesn't come up into install mode. Using Windows explorer I can
do
> this manually. My 2000 machine never did this, just came up and played.
Any
> suggestions?

1. If you bought this PC new with XP installed, you
can call the vendor directly for advice.
-- The autoplay feature is set on/off in the OS configuration.
-- The OS may have been configured so that only the Administrator
can add software (not the User as you logged in.)

2. Display your Office CD contents (in My Computer)
to verify that the CD drive is reading the disk OK. If you
see there any file with the strings AUTORUN or SETUP,
double click on it to see if this begins the software
instal routine.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

Any error message in the event viewer by any chance. Can you post it here

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:33B0A0DA-1F68-4532-ACD8-605F08C9CB3A@microsoft.com...
>I just got a new machine and am running XP pro. I tied to install office, but
> I put in the disk and nothing. i searched for help and opened my computer,
> clicked on the writer and turned on autoplay. Put disk back in and now it
> spins, but doesn't come up into install mode. Using Windows explorer I can do
> this manually. My 2000 machine never did this, just came up and played. Any
> suggestions?
> Thanks,
>

Yes, I can see the drive, and the name of the disk inserted. I can go there
and find the setup.exe or .ini and run it. Everything installs fine, the disk
just doesn't start up by itself.
Thanks.

"Don Phillipson" wrote:

> "dgfullin" <dgfullin@discussions.microsoft.com> wrote in message
> news:33B0A0DA-1F68-4532-ACD8-605F08C9CB3A@microsoft.com...
>
> > I just got a new machine and am running XP pro. I tied to install office,
> but
> > I put in the disk and nothing. i searched for help and opened my computer,
> > clicked on the writer and turned on autoplay. Put disk back in and now it
> > spins, but doesn't come up into install mode. Using Windows explorer I can
> do
> > this manually. My 2000 machine never did this, just came up and played.
> Any
> > suggestions?
>
> 1. If you bought this PC new with XP installed, you
> can call the vendor directly for advice.
> -- The autoplay feature is set on/off in the OS configuration.
> -- The OS may have been configured so that only the Administrator
> can add software (not the User as you logged in.)
>
> 2. Display your Office CD contents (in My Computer)
> to verify that the CD drive is reading the disk OK. If you
> see there any file with the strings AUTORUN or SETUP,
> double click on it to see if this begins the software
> instal routine.
>
> --
> Don Phillipson
> Carlsbad Springs
> (Ottawa, Canada)
>
>
>

I am new to XP and do not know where the event viewer is located. Will be
happy to look if directed to it.
Thanks,


"Peter Foldes" wrote:

> Any error message in the event viewer by any chance. Can you post it here
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:33B0A0DA-1F68-4532-ACD8-605F08C9CB3A@microsoft.com...
> >I just got a new machine and am running XP pro. I tied to install office, but
> > I put in the disk and nothing. i searched for help and opened my computer,
> > clicked on the writer and turned on autoplay. Put disk back in and now it
> > spins, but doesn't come up into install mode. Using Windows explorer I can do
> > this manually. My 2000 machine never did this, just came up and played. Any
> > suggestions?
> > Thanks,
> >
>

Start\Run and type in eventvwr.msc

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:7A442750-0763-48D2-BFF8-8C8A2BFF6C12@microsoft.com...
>I am new to XP and do not know where the event viewer is located. Will be
> happy to look if directed to it.
> Thanks,
>
>
> "Peter Foldes" wrote:
>
>> Any error message in the event viewer by any chance. Can you post it here
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:33B0A0DA-1F68-4532-ACD8-605F08C9CB3A@microsoft.com...
>> >I just got a new machine and am running XP pro. I tied to install office, but
>> > I put in the disk and nothing. i searched for help and opened my computer,
>> > clicked on the writer and turned on autoplay. Put disk back in and now it
>> > spins, but doesn't come up into install mode. Using Windows explorer I can do
>> > this manually. My 2000 machine never did this, just came up and played. Any
>> > suggestions?
>> > Thanks,
>> >
>>

I will try this tonite. Last nite Dell support told me autorun does not
automatically start a Cd that has an autorun.inf file, the CD was working
properly, and any other questions should be directed to Microsoft. Basically
told me this was a software issue, XP does not provide an autorun function
except for playing music cd's.

"Peter Foldes" wrote:

> Start\Run and type in eventvwr.msc
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:7A442750-0763-48D2-BFF8-8C8A2BFF6C12@microsoft.com...
> >I am new to XP and do not know where the event viewer is located. Will be
> > happy to look if directed to it.
> > Thanks,
> >
> >
> > "Peter Foldes" wrote:
> >
> >> Any error message in the event viewer by any chance. Can you post it here
> >>
> >> --
> >> Peter
> >>
> >> Please Reply to Newsgroup for the benefit of others
> >> Requests for assistance by email can not and will not be acknowledged.
> >>
> >> "dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:33B0A0DA-1F68-4532-ACD8-605F08C9CB3A@microsoft.com...
> >> >I just got a new machine and am running XP pro. I tied to install office, but
> >> > I put in the disk and nothing. i searched for help and opened my computer,
> >> > clicked on the writer and turned on autoplay. Put disk back in and now it
> >> > spins, but doesn't come up into install mode. Using Windows explorer I can do
> >> > this manually. My 2000 machine never did this, just came up and played. Any
> >> > suggestions?
> >> > Thanks,
> >> >
> >>
>

Peter,
I have tried a lot of regedits to make sure autorun is turned on.
Here are some of the errors.sorry I couldn't copy thm.
There are a lot of crypt32 errors.There are 2 DCOM errors.
There are a lot of service control manager errors
There is a W32time error and a MRXSM.
There are numbers associated with these. Most crypt32 errors were an 8.



"Peter Foldes" wrote:

> Any error message in the event viewer by any chance. Can you post it here
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:33B0A0DA-1F68-4532-ACD8-605F08C9CB3A@microsoft.com...
> >I just got a new machine and am running XP pro. I tied to install office, but
> > I put in the disk and nothing. i searched for help and opened my computer,
> > clicked on the writer and turned on autoplay. Put disk back in and now it
> > spins, but doesn't come up into install mode. Using Windows explorer I can do
> > this manually. My 2000 machine never did this, just came up and played. Any
> > suggestions?
> > Thanks,
> >
>

None of these errors are associated with your DVD\CD burner. See if the below KB's will help

http://support.microsoft.com/default...;EN-US;Q316529
http://support.microsoft.com/default...b;en-us;314060
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:E4C79F39-3B62-4174-AE13-A44AB72C77C2@microsoft.com...
> Peter,
> I have tried a lot of regedits to make sure autorun is turned on.
> Here are some of the errors.sorry I couldn't copy thm.
> There are a lot of crypt32 errors.There are 2 DCOM errors.
> There are a lot of service control manager errors
> There is a W32time error and a MRXSM.
> There are numbers associated with these. Most crypt32 errors were an 8.
>
>
>
> "Peter Foldes" wrote:
>
>> Any error message in the event viewer by any chance. Can you post it here
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "dgfullin" <dgfullin@discussions.microsoft.com> wrote in message news:33B0A0DA-1F68-4532-ACD8-605F08C9CB3A@microsoft.com...
>> >I just got a new machine and am running XP pro. I tied to install office, but
>> > I put in the disk and nothing. i searched for help and opened my computer,
>> > clicked on the writer and turned on autoplay. Put disk back in and now it
>> > spins, but doesn't come up into install mode. Using Windows explorer I can do
>> > this manually. My 2000 machine never did this, just came up and played. Any
>> > suggestions?
>> > Thanks,
>> >
>>