New Computer - Microsoft Access Reports Now Print Out as Garbage

I have an Access application that I have deployed at a number of sites and it
has worked. I have a client that replaced his computer with a Dell system
running Windows XP SP2. I believe the old system also ran XP.

Now when he attempts to print a reports, the printer prints out nonsense
characters. The report appears normal in print preview.

I have copied a new version of the db frontend over the existing one
thinking maybe something was corrupted, but, it didn't make any difference.

Any ideas?

tmort wrote:
> I have an Access application that I have deployed at a number of
> sites and it has worked. I have a client that replaced his
> computer with a Dell system running Windows XP SP2. I believe the
> old system also ran XP.
>
> Now when he attempts to print a reports, the printer prints out
> nonsense characters. The report appears normal in print preview.
>
> I have copied a new version of the db frontend over the existing one
> thinking maybe something was corrupted, but, it didn't make any
> difference.
>
> Any ideas?

Replace the print driver...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

I doubt its anything to do with WinXp sp2, and your app, since it has been
out for some time and I assume some of your other users have it.
More likely something to do with his printer / driver or some conflict with
an app that the Dell has running.
Tell the client to boot into safe mode & test your app
I also assume you didnt hard code the report print command to something
specific

"tmort" <tmort@discussions.microsoft.com> wrote in message
news:79AC3247-371F-49F3-95B1-C9BB048ADBA2@microsoft.com...
>I have an Access application that I have deployed at a number of sites and
>it
> has worked. I have a client that replaced his computer with a Dell system
> running Windows XP SP2. I believe the old system also ran XP.
>
> Now when he attempts to print a reports, the printer prints out nonsense
> characters. The report appears normal in print preview.
>
> I have copied a new version of the db frontend over the existing one
> thinking maybe something was corrupted, but, it didn't make any
> difference.
>
> Any ideas?