Error "The printer driver is unknown" when installing printers

Hello,

I'm trying to install Star Micronics TSP-800 printer on Windows XP Embedded.
Event log shows that a new printer was added with certain files, but the
installation process ends up with "The printer driver is unknown" error.
That's all information given and found.

I tried to search the web for similar errors, but they all are related to NT
or security policies. I am installing the driver as an Administrator, so
policies should not be a reason.

Do you have any ideas what should be considered - or is it that simple that
Star printer can't be used in XPe (even they have drivers for it).

Best regards,
Ville

hi,
this reply might be a bit late but..

this means the driver could not be loaded properly as is missing some files.
I had this as generaly the .hlp files are missing.
to go though the troubleshooting, add the ädd printer wizard" and follow.
my case I got a popup to supply the missing file(s)
hht
Lobomax

"V Mattila" wrote:

> Hello,
>
> I'm trying to install Star Micronics TSP-800 printer on Windows XP Embedded.
> Event log shows that a new printer was added with certain files, but the
> installation process ends up with "The printer driver is unknown" error.
> That's all information given and found.
>
> I tried to search the web for similar errors, but they all are related to NT
> or security policies. I am installing the driver as an Administrator, so
> policies should not be a reason.
>
> Do you have any ideas what should be considered - or is it that simple that
> Star printer can't be used in XPe (even they have drivers for it).
>
> Best regards,
> Ville