Error installing Sims 2

My niece is trying to intall The Sims 2 on her pc. She has Windows XP
Professional and Intel 82865G graphics. That is as much info I have at this
point. She is over an hour away from me, so I am trying to help her with this
long distance. Anyway, this is what is happening when she tries to intstall:

Japanese Bin Bundle Package:
'TSData/Res/Locate/Japanese Bin.Bundle Package' from the media.


Does anyone know why this is happening and what needs to be done to fix it?
Your help is greatly appreciated!

Scarlet

=?Utf-8?B?U2NhcmxldA==?= <Scarlet@discussions.microsoft.com> wrote in
news:3E044CBC-1724-4A86-B5B9-E3BC4C829C75@microsoft.com:

> My niece is trying to intall The Sims 2 on her pc. She has Windows XP
> Professional and Intel 82865G graphics. That is as much info I have at
> this point. She is over an hour away from me, so I am trying to help
> her with this long distance. Anyway, this is what is happening when
> she tries to intstall:
>
> Japanese Bin Bundle Package:
> 'TSData/Res/Locate/Japanese Bin.Bundle Package' from the media.
>
>
> Does anyone know why this is happening and what needs to be done to
> fix it? Your help is greatly appreciated!
>
> Scarlet
>

I'm not sure what the error is, but it sounds like the game is having
problems copying a file from the CD/DVD install disc. More than likely she
needs to carefully clean the bottom of the CD/DVD. If the disc is badly
scratched have her check the manual, EA will replace scratched discs, you
just have to mail them into EA.

--
-A.

Andy,

Thank you for your help. I was afraid the cd was scratched, as I had noticed
it when I installed it on her other computer. However it installed on that
one just fine with all the scratches. I thought maybe there was a problem
with the Professional version of Xp as she had Home version on her other pc.
But thank you for the information. I will let her know to send it to EA.

"Andy [YaYa]" wrote:

> =?Utf-8?B?U2NhcmxldA==?= <Scarlet@discussions.microsoft.com> wrote in
> news:3E044CBC-1724-4A86-B5B9-E3BC4C829C75@microsoft.com:
>
> > My niece is trying to intall The Sims 2 on her pc. She has Windows XP
> > Professional and Intel 82865G graphics. That is as much info I have at
> > this point. She is over an hour away from me, so I am trying to help
> > her with this long distance. Anyway, this is what is happening when
> > she tries to intstall:
> >
> > Japanese Bin Bundle Package:
> > 'TSData/Res/Locate/Japanese Bin.Bundle Package' from the media.
> >
> >
> > Does anyone know why this is happening and what needs to be done to
> > fix it? Your help is greatly appreciated!
> >
> > Scarlet
> >
>
> I'm not sure what the error is, but it sounds like the game is having
> problems copying a file from the CD/DVD install disc. More than likely she
> needs to carefully clean the bottom of the CD/DVD. If the disc is badly
> scratched have her check the manual, EA will replace scratched discs, you
> just have to mail them into EA.
>
> --
> -A.
>

The difference in CD/DVD drives may be the real cause of the problem. Some
drives are more tolerant of scratches and read problems than others.
"Scarlet" <Scarlet@discussions.microsoft.com> wrote in message
news:74D3F072-B0D8-447C-899A-C89BE5B4D2D7@microsoft.com...
> Andy,
>
> Thank you for your help. I was afraid the cd was scratched, as I had
noticed
> it when I installed it on her other computer. However it installed on that
> one just fine with all the scratches. I thought maybe there was a problem
> with the Professional version of Xp as she had Home version on her other
pc.
> But thank you for the information. I will let her know to send it to EA.
>
> "Andy [YaYa]" wrote:
>
> > =?Utf-8?B?U2NhcmxldA==?= <Scarlet@discussions.microsoft.com> wrote in
> > news:3E044CBC-1724-4A86-B5B9-E3BC4C829C75@microsoft.com:
> >
> > > My niece is trying to intall The Sims 2 on her pc. She has Windows XP
> > > Professional and Intel 82865G graphics. That is as much info I have at
> > > this point. She is over an hour away from me, so I am trying to help
> > > her with this long distance. Anyway, this is what is happening when
> > > she tries to intstall:
> > >
> > > Japanese Bin Bundle Package:
> > > 'TSData/Res/Locate/Japanese Bin.Bundle Package' from the media.
> > >
> > >
> > > Does anyone know why this is happening and what needs to be done to
> > > fix it? Your help is greatly appreciated!
> > >
> > > Scarlet
> > >
> >
> > I'm not sure what the error is, but it sounds like the game is having
> > problems copying a file from the CD/DVD install disc. More than likely
she
> > needs to carefully clean the bottom of the CD/DVD. If the disc is badly
> > scratched have her check the manual, EA will replace scratched discs,
you
> > just have to mail them into EA.
> >
> > --
> > -A.
> >