Zoo Tycoon & Microsoft Games error

Hi There

New to this group. My son is using windos xp home sse and suddenly his zoo
tycoon 2 game, and now any microsoft games comes up with the error

Zoo Tycoon 2 has encountered a problem and needs to close, this happens when
loading. We've removed the game and reinstalled it.

I've searched on the web and found its a common problem but all avenues
point me to the knowledge base which as far as I can see says wait until
microsfot resolves it.

Can anyone help me?

Rosey

On Mon, 5 May 2008 09:13:01 -0700, rosebud982
<rosebud982@discussions.microsoft.com> wrote:

>Zoo Tycoon 2 has encountered a problem and needs to close

Is this really the only info you're getting? No specific error code or
something?

Gandalf

Hi Gandalf,

The full error I get is :
Microsfot Zoo Tycoon has encountered a problem and needs to close. We are
sorry for the inconvenience.

If you were in the middle of something the information you were working on
might be lost.

Plesae tell microsoft about this problem.

We have completed an error report that you can send to help us improve
Microsoft Zoo Tycoon 2.

We will treat this report as confidential and anonymous.

When you click to view the technical info theres sheets of it, but I can't
copy it.

Is there anything specific you're looking for.

Rosey

On Wed, 7 May 2008 10:56:02 -0700, rosebud982
<rosebud982@discussions.microsoft.com> wrote:

>
>Hi Gandalf,
>
>The full error I get is :
>Microsfot Zoo Tycoon has encountered a problem and needs to close. We are
>sorry for the inconvenience.
>
>If you were in the middle of something the information you were working on
>might be lost.
>
>Plesae tell microsoft about this problem.
>
>We have completed an error report that you can send to help us improve
>Microsoft Zoo Tycoon 2.
>
>We will treat this report as confidential and anonymous.
>
>When you click to view the technical info theres sheets of it, but I can't
>copy it.
>
>Is there anything specific you're looking for.

Mmm, that's not good. It's some sort of "unknown error" then.

Have you tried installing on another machine?

Gandalf

"Gandalf" wrote:

> On Wed, 7 May 2008 10:56:02 -0700, rosebud982
> <rosebud982@discussions.microsoft.com> wrote:
>
> >
> >Hi Gandalf,
> >
> >The full error I get is :
> >Microsfot Zoo Tycoon has encountered a problem and needs to close. We are
> >sorry for the inconvenience.
> >
> >If you were in the middle of something the information you were working on
> >might be lost.
> >
> >Plesae tell microsoft about this problem.
> >
> >We have completed an error report that you can send to help us improve
> >Microsoft Zoo Tycoon 2.
> >
> >We will treat this report as confidential and anonymous.
> >
> >When you click to view the technical info theres sheets of it, but I can't
> >copy it.
> >
> >Is there anything specific you're looking for.
>
> Mmm, that's not good. It's some sort of "unknown error" then.
>
> Have you tried installing on another machine?
>
> Gandalf
>

It works fine on my machine but has stopped working on my sons. we
reformatted his about two months ago and reinstalled everything from scratch
as it was coming up with the same microsoft games error.

I don't want to have to do it again.