"stav" wrote:
> Hi. Probably 5 times out of 10 when I click or double click on an avi file I
> get the following error message:
>
> OS: Windows XP Professional, SP2
> CPU: AuthenticAMD, AMD AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, MMX @
> 1000 MHz
> Application data:
>
> To close the error message I have to click on OK ten times, and then I can
> play the avi. But if I click on a different avi I have to go through the same
> process again.
> I believe its an Explorer problem because only when this has hasppened,
> SOMETIMES if I try to shut down or re-boot the pc, I get an error message
> saying:
> Windows Explorer has encountered an error and needs to close.... I then
> click ok, the desktop goes blank then everything comes back one by one
> (icons, system tray,
> taskbar etc) and only then can I shut down or re-boot as normal.
> After Ive re-booted everythings ok until I click on an avi again, and then
> its pot luck when it happens again. Sometimes I can go weeks with no
> problems, or it could
> be the next day or whenever.
> I prefer Real Player over Windows Media Player to play avi,s.
>
> Please help with this very annoying problem.
> Thanks
"Explorer Has Encountered an Error and Needs to Close" Error Message When
you Start Windows XP
http://support.microsoft.com/kb/822797
Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/supe...freevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sys...tRevealer.mspx
Run a scan from here on-line:
http://security.symantec.com/sscv6/d...d=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Do...eeRemovalTool/
After the scan run disk clean-up on your drive and run this command:
sfc /scannow click [OK] and let it run till it finish and reboot your
machine.
If you still have no joy, please post any errors in the Event Viewer in your
next Post and some info about the Player you playing the AVI files with it
and other applications installed on this machine.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
HTH.
nass
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http://www.nasstec.co.uk