Can't Install Installer Cleanup

I've got an application that isn't starting up. The help forums for that App
say to uninstall using MS Installer Cleanup utility.

I downloaded the MS Installer Cleanup utility, and I now have a file named,
"msicuu2.exe" on my PC.

When I double-click the file, it starts to install the utility, I'm asked to
accept the license agreement, which I do, then I get a dialog box stating,
"The feature you are trying to use is on a network resource that is
unavailable". It is looking for a file named, "msicuu.msi". When I click
"cancel" (because I don't know where that file might be), I get an error
dialog stating, "Error 1714. The older version of Windows Installer Clean Up
cannot be removed. Contact your technical support group".

This is my home PC, and I am the technical support group for it. ;(

Hoping that someone can tell me how to get to the point where I can install
and run the Cleanup utility.

Thanks,
Mike

"Mike Hartsough" wrote in message
news17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> I've got an application that isn't starting up. The help forums for
> that App
> say to uninstall using MS Installer Cleanup utility.
>
> I downloaded the MS Installer Cleanup utility, and I now have a file
> named,
> "msicuu2.exe" on my PC.
>
> When I double-click the file, it starts to install the utility, I'm
> asked to
> accept the license agreement, which I do, then I get a dialog box
> stating,
> "The feature you are trying to use is on a network resource that is
> unavailable". It is looking for a file named, "msicuu.msi". When I
> click
> "cancel" (because I don't know where that file might be), I get an
> error
> dialog stating, "Error 1714. The older version of Windows Installer
> Clean Up
> cannot be removed. Contact your technical support group".
>
> This is my home PC, and I am the technical support group for it. ;(
>
> Hoping that someone can tell me how to get to the point where I can
> install
> and run the Cleanup utility.


When you run the msciuu2.exe program, it creates a temporary
subdirectory under your %temp% path, usually called something like
IXPxxx.TMP where the install files are extracted. You might want to
clean out your %temp% path before running the install program.
Sometimes the install programs don't do cleanup before saving their
files and you end up with a mix of files that don't belong together.

You will also need to be logged in under an admin-level account to
install a program.

Thanks - that got me a little closer.

I cleaned out my temp folder, and retried the install.

This time I still got the "...is on a network resource that is unavailable"
dialog, but I clicked "browse", clicked over to my temp folder where I
eventually found the msicuu.msi file. I clicked it, then got a new error
message, "The file ... is not a valid installation package for the
product....".

My account is AN Administrator account, but it is not THE Administrator
account. I guess that sometimes that makes a difference.


"VanguardLH" wrote:

> "Mike Hartsough" wrote in message
> news17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> > I've got an application that isn't starting up. The help forums for
> > that App
> > say to uninstall using MS Installer Cleanup utility.
> >
> > I downloaded the MS Installer Cleanup utility, and I now have a file
> > named,
> > "msicuu2.exe" on my PC.
> >
> > When I double-click the file, it starts to install the utility, I'm
> > asked to
> > accept the license agreement, which I do, then I get a dialog box
> > stating,
> > "The feature you are trying to use is on a network resource that is
> > unavailable". It is looking for a file named, "msicuu.msi". When I
> > click
> > "cancel" (because I don't know where that file might be), I get an
> > error
> > dialog stating, "Error 1714. The older version of Windows Installer
> > Clean Up
> > cannot be removed. Contact your technical support group".
> >
> > This is my home PC, and I am the technical support group for it. ;(
> >
> > Hoping that someone can tell me how to get to the point where I can
> > install
> > and run the Cleanup utility.
>
>
> When you run the msciuu2.exe program, it creates a temporary
> subdirectory under your %temp% path, usually called something like
> IXPxxx.TMP where the install files are extracted. You might want to
> clean out your %temp% path before running the install program.
> Sometimes the install programs don't do cleanup before saving their
> files and you end up with a mix of files that don't belong together.
>
> You will also need to be logged in under an admin-level account to
> install a program.
>
>

"Mike Hartsough" wrote in message
news:341A6E7F-75BA-4D15-A8BD-F6279A51AB54@microsoft.com...
> Thanks - that got me a little closer.
>
> I cleaned out my temp folder, and retried the install.
>
> This time I still got the "...is on a network resource that is
> unavailable"
> dialog, but I clicked "browse", clicked over to my temp folder where I
> eventually found the msicuu.msi file. I clicked it, then got a new
> error
> message, "The file ... is not a valid installation package for the
> product....".
>
> My account is AN Administrator account, but it is not THE
> Administrator
> account. I guess that sometimes that makes a difference.


What is the URL from where you downloaded the program? Have you tried
re-downloading it to make sure what you have now wasn't corrupted or
incomplete?

Mike,

See paragraph "Extracting the setup files to a folder" here:
http://www.winhelponline.com/article...p-Utility.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
I've got an application that isn't starting up. The help forums for that App
say to uninstall using MS Installer Cleanup utility.

I downloaded the MS Installer Cleanup utility, and I now have a file named,
"msicuu2.exe" on my PC.

When I double-click the file, it starts to install the utility, I'm asked to
accept the license agreement, which I do, then I get a dialog box stating,
"The feature you are trying to use is on a network resource that is
unavailable". It is looking for a file named, "msicuu.msi". When I click
"cancel" (because I don't know where that file might be), I get an error
dialog stating, "Error 1714. The older version of Windows Installer Clean Up
cannot be removed. Contact your technical support group".

This is my home PC, and I am the technical support group for it. ;(

Hoping that someone can tell me how to get to the point where I can install
and run the Cleanup utility.

Thanks,
Mike

Ramesh:

Thanks. I just tried this, and I basically got the same results.

I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
went into every %temp% folder on my PC and deleted everything and rebooted.

I then ran your instructions, and when I executed the VB Script, it gave me
the "...network resource that is unavailable", message, so I "browsed" to and
clicked on the "msicuu.msi" file that I had just extracted, and I got the
"...is not a valid installation package" message. Then when I click "Ok",
"Cancel", I get the "Error 1714..." message box.

So I'm open to more suggestions.

Thanks,
Mike

"Ramesh, MS-MVP" wrote:

> Mike,
>
> See paragraph "Extracting the setup files to a folder" here:
> http://www.winhelponline.com/article...p-Utility.html
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> I've got an application that isn't starting up. The help forums for that App
> say to uninstall using MS Installer Cleanup utility.
>
> I downloaded the MS Installer Cleanup utility, and I now have a file named,
> "msicuu2.exe" on my PC.
>
> When I double-click the file, it starts to install the utility, I'm asked to
> accept the license agreement, which I do, then I get a dialog box stating,
> "The feature you are trying to use is on a network resource that is
> unavailable". It is looking for a file named, "msicuu.msi". When I click
> "cancel" (because I don't know where that file might be), I get an error
> dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> cannot be removed. Contact your technical support group".
>
> This is my home PC, and I am the technical support group for it. ;(
>
> Hoping that someone can tell me how to get to the point where I can install
> and run the Cleanup utility.
>
> Thanks,
> Mike
>

Mike,

Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:74FFA138-CFA2-45E3-B677-106733E3C59F@microsoft.com...
Ramesh:

Thanks. I just tried this, and I basically got the same results.

I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
went into every %temp% folder on my PC and deleted everything and rebooted.

I then ran your instructions, and when I executed the VB Script, it gave me
the "...network resource that is unavailable", message, so I "browsed" to and
clicked on the "msicuu.msi" file that I had just extracted, and I got the
"...is not a valid installation package" message. Then when I click "Ok",
"Cancel", I get the "Error 1714..." message box.

So I'm open to more suggestions.

Thanks,
Mike

"Ramesh, MS-MVP" wrote:

> Mike,
>
> See paragraph "Extracting the setup files to a folder" here:
> http://www.winhelponline.com/article...p-Utility.html
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> I've got an application that isn't starting up. The help forums for that App
> say to uninstall using MS Installer Cleanup utility.
>
> I downloaded the MS Installer Cleanup utility, and I now have a file named,
> "msicuu2.exe" on my PC.
>
> When I double-click the file, it starts to install the utility, I'm asked to
> accept the license agreement, which I do, then I get a dialog box stating,
> "The feature you are trying to use is on a network resource that is
> unavailable". It is looking for a file named, "msicuu.msi". When I click
> "cancel" (because I don't know where that file might be), I get an error
> dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> cannot be removed. Contact your technical support group".
>
> This is my home PC, and I am the technical support group for it. ;(
>
> Hoping that someone can tell me how to get to the point where I can install
> and run the Cleanup utility.
>
> Thanks,
> Mike
>

That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".

"Ramesh, MS-MVP" wrote:

> Mike,
>
> Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:74FFA138-CFA2-45E3-B677-106733E3C59F@microsoft.com...
> Ramesh:
>
> Thanks. I just tried this, and I basically got the same results.
>
> I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
> went into every %temp% folder on my PC and deleted everything and rebooted.
>
> I then ran your instructions, and when I executed the VB Script, it gave me
> the "...network resource that is unavailable", message, so I "browsed" to and
> clicked on the "msicuu.msi" file that I had just extracted, and I got the
> "...is not a valid installation package" message. Then when I click "Ok",
> "Cancel", I get the "Error 1714..." message box.
>
> So I'm open to more suggestions.
>
> Thanks,
> Mike
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > See paragraph "Extracting the setup files to a folder" here:
> > http://www.winhelponline.com/article...p-Utility.html
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> > I've got an application that isn't starting up. The help forums for that App
> > say to uninstall using MS Installer Cleanup utility.
> >
> > I downloaded the MS Installer Cleanup utility, and I now have a file named,
> > "msicuu2.exe" on my PC.
> >
> > When I double-click the file, it starts to install the utility, I'm asked to
> > accept the license agreement, which I do, then I get a dialog box stating,
> > "The feature you are trying to use is on a network resource that is
> > unavailable". It is looking for a file named, "msicuu.msi". When I click
> > "cancel" (because I don't know where that file might be), I get an error
> > dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> > cannot be removed. Contact your technical support group".
> >
> > This is my home PC, and I am the technical support group for it. ;(
> >
> > Hoping that someone can tell me how to get to the point where I can install
> > and run the Cleanup utility.
> >
> > Thanks,
> > Mike
> >
>

Mike,

>> it gave me the "...network resource that is unavailable", message

Can you post the complete error code/message? A screenshot would also help.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".

"Ramesh, MS-MVP" wrote:

> Mike,
>
> Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:74FFA138-CFA2-45E3-B677-106733E3C59F@microsoft.com...
> Ramesh:
>
> Thanks. I just tried this, and I basically got the same results.
>
> I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
> went into every %temp% folder on my PC and deleted everything and rebooted.
>
> I then ran your instructions, and when I executed the VB Script, it gave me
> the "...network resource that is unavailable", message, so I "browsed" to and
> clicked on the "msicuu.msi" file that I had just extracted, and I got the
> "...is not a valid installation package" message. Then when I click "Ok",
> "Cancel", I get the "Error 1714..." message box.
>
> So I'm open to more suggestions.
>
> Thanks,
> Mike
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > See paragraph "Extracting the setup files to a folder" here:
> > http://www.winhelponline.com/article...p-Utility.html
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> > I've got an application that isn't starting up. The help forums for that App
> > say to uninstall using MS Installer Cleanup utility.
> >
> > I downloaded the MS Installer Cleanup utility, and I now have a file named,
> > "msicuu2.exe" on my PC.
> >
> > When I double-click the file, it starts to install the utility, I'm asked to
> > accept the license agreement, which I do, then I get a dialog box stating,
> > "The feature you are trying to use is on a network resource that is
> > unavailable". It is looking for a file named, "msicuu.msi". When I click
> > "cancel" (because I don't know where that file might be), I get an error
> > dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> > cannot be removed. Contact your technical support group".
> >
> > This is my home PC, and I am the technical support group for it. ;(
> >
> > Hoping that someone can tell me how to get to the point where I can install
> > and run the Cleanup utility.
> >
> > Thanks,
> > Mike
> >
>

Willdo, as soon as I get home to run it again (How do I attach a screenshot
to a message in this forum?).

One other thing I should mention is that when I go into Control Panel |
Add/Remove Programs, Windows Installer Cleanup is listed.

When I click "Remove", I get the same error path - the "...network resource
that is unavailable", dialog box is displayed, and when I click "Browse", and
select the "msicuu.msi" file, and I get the "...is not a valid installation
package" message.

"Ramesh, MS-MVP" wrote:

> Mike,
>
> >> it gave me the "...network resource that is unavailable", message
>
> Can you post the complete error code/message? A screenshot would also help.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog