windows explorer error message

I cannot gain access to many of my folders in "My Docs". I keep getting
"Windows Explorer has encountered a problem and needs to close. We are sorry
for the convenience." The error signature is then logged as
AppName:explorer.exe AppVer 6.0.2900.3156 ModName: unknown. The folder then
closes down.

This has been happening for 7 days now. I have attempted a system restore
without success. Can anyone help?

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

magorgirl wrote:
> I cannot gain access to many of my folders in "My Docs". I keep getting
> "Windows Explorer has encountered a problem and needs to close. We are
> sorry
> for the convenience." The error signature is then logged as
> AppName:explorer.exe AppVer 6.0.2900.3156 ModName: unknown. The folder
> then
> closes down.
>
> This has been happening for 7 days now. I have attempted a system restore
> without success. Can anyone help?