Remote Assistance - what to check ?

I've never used RA on my PC and now trying to be the "expert". My niece
sent me email invite - I clicked attachment - she got nothing on screen -
eventually I get a "can't find client'-type message. I had her turn off
firewall - same. After a few minutes we rescheduled.

She has XP SP2 and DSL router .... big-picture-wise, to get ready to do
this,
what are settings to have her check ? RA - is on -as she sent me email.
I'll have her turn off firewall - she's on Verizon DSL - I'm on Comcast
cable - any issues there ? I can see router IP in her address - I thought
RA would " handle that" ? ( I changed numbers in message to xxx while
reviewing)
If we're both on routers - a problem ? Disconnect them temporarily ? (
Yeah I know not cool, but just want to make it simple for her - let me
connect - check things out - disconnect)
I've been checking msft such as
http://support.microsoft.com/?kbid=300692
and others but looking for things such as:
Check:
1
2.
3.

On MY pc I see in event log:
Event Type: Information
Event Source: Remote Assistance
Description:
Expert (local user: AMD\Bobb) has opened the following ticket:
65xxx,1,192.168.1.47:16xxx;10.0.0.2:3389

I would have thought PUBLIC IP for her PC ??

Meanwhile another message here mentioned TeamReviewer - I'll check it out,
but would like to learn/use RA.
Thanks

A router should not cause a problem but a firewall may. I have had problems
trying to use email Remote Assistance (RA)--try using Messenger RA instead.
How to find RA can vary based on the version of Messenger being used. On
Live, double click the Messenger icon in the tray, on the resulting screen
click toolbar, click actions and select request remote assistance.

--
Regards

Ron Badour
MS MVP 1997 - 2008


"- Bobb -" <bobb@noemail.123> wrote in message
news:u4oCuw42IHA.4272@TK2MSFTNGP03.phx.gbl...
> I've never used RA on my PC and now trying to be the "expert". My niece
> sent me email invite - I clicked attachment - she got nothing on screen -
> eventually I get a "can't find client'-type message. I had her turn off
> firewall - same. After a few minutes we rescheduled.
>
> She has XP SP2 and DSL router .... big-picture-wise, to get ready to do
> this,
> what are settings to have her check ? RA - is on -as she sent me email.
> I'll have her turn off firewall - she's on Verizon DSL - I'm on Comcast
> cable - any issues there ? I can see router IP in her address - I thought
> RA would " handle that" ? ( I changed numbers in message to xxx while
> reviewing)
> If we're both on routers - a problem ? Disconnect them temporarily ? (
> Yeah I know not cool, but just want to make it simple for her - let me
> connect - check things out - disconnect)
> I've been checking msft such as
> http://support.microsoft.com/?kbid=300692
> and others but looking for things such as:
> Check:
> 1
> 2.
> 3.
>
> On MY pc I see in event log:
> Event Type: Information
> Event Source: Remote Assistance
> Description:
> Expert (local user: AMD\Bobb) has opened the following ticket:
> 65xxx,1,192.168.1.47:16xxx;10.0.0.2:3389
>
> I would have thought PUBLIC IP for her PC ??
>
> Meanwhile another message here mentioned TeamReviewer - I'll check it out,
> but would like to learn/use RA.
> Thanks
>