96358 failed to install

This update fails to install either from the PC when active or when turning
the PC off.

version: XP Professional SP2

Any hint as to what to do?

Thanks,

Pierre

Try this http://support.microsoft.com/kb/934648/en-us


"PierreL" <PierreL@discussions.microsoft.com> wrote in message
news:B2BCE9DB-322D-4A63-9132-D662A26CEF2D@microsoft.com...
> This update fails to install either from the PC when active or when
> turning
> the PC off.
>
> version: XP Professional SP2
>
> Any hint as to what to do?
>
> Thanks,
>
> Pierre
>

Thanks windmap, but did not work; the setup was already on automatic, and on
reboot still unable to install update.

"windmap" wrote:

> Try this http://support.microsoft.com/kb/934648/en-us
>
>
> "PierreL" <PierreL@discussions.microsoft.com> wrote in message
> news:B2BCE9DB-322D-4A63-9132-D662A26CEF2D@microsoft.com...
> > This update fails to install either from the PC when active or when
> > turning
> > the PC off.
> >
> > version: XP Professional SP2
> >
> > Any hint as to what to do?
> >
> > Thanks,
> >
> > Pierre
> >
>
>
>

93658 does not refer to any update that I know of. What's the name of the
update, please?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

PierreL wrote:
> This update fails to install either from the PC when active or when
> turning
> the PC off.
>
> version: XP Professional SP2
>
> Any hint as to what to do?
>
> Thanks,
>
> Pierre

Sorry for the mistyping:
Security Update for Windows XP (KB896358)

"PA Bear [MS MVP]" wrote:

> 93658 does not refer to any update that I know of. What's the name of the
> update, please?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> PierreL wrote:
> > This update fails to install either from the PC when active or when
> > turning
> > the PC off.
> >
> > version: XP Professional SP2
> >
> > Any hint as to what to do?
> >
> > Thanks,
> >
> > Pierre
>
>

Thank you.

Was KB896358 offered by Automatic Updates or Windows Update, or did you
attempt to install it manually?

Did you just reinstall Windows?
--
~PA Bear

PierreL wrote:
> Sorry for the mistyping:
> Security Update for Windows XP (KB896358)
>
> "PA Bear [MS MVP]" wrote:
>> 93658 does not refer to any update that I know of. What's the name of
>> the
>> update, please?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> PierreL wrote:
>>> This update fails to install either from the PC when active or when
>>> turning the PC off.
>>>
>>> version: XP Professional SP2
>>>
>>> Any hint as to what to do?

It was proposed by Automatic updates. Everytime it fails.
When turning off the PC it again indicates it will install pending updates.
There is no msg indicating the failure at that time, but when rebooting the
icon showing pending updates appears again and I am back to square one.

I have not reinstalled windows.

Thanks for yr support
It is late here so I may read yr reply only tomorrow.

Pierre



"PA Bear [MS MVP]" wrote:

> Thank you.
>
> Was KB896358 offered by Automatic Updates or Windows Update, or did you
> attempt to install it manually?
>
> Did you just reinstall Windows?
> --
> ~PA Bear
>
> PierreL wrote:
> > Sorry for the mistyping:
> > Security Update for Windows XP (KB896358)
> >
> > "PA Bear [MS MVP]" wrote:
> >> 93658 does not refer to any update that I know of. What's the name of
> >> the
> >> update, please?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> PierreL wrote:
> >>> This update fails to install either from the PC when active or when
> >>> turning the PC off.
> >>>
> >>> version: XP Professional SP2
> >>>
> >>> Any hint as to what to do?
>
>

KB896358 was released *three* years ago (14 June 2005). Have you any idea
why it's not been installed already?

Open Control Panel | Add/Remove Programs | Make sure the "Show Updates" box
is checked | Scroll down and tell me the name of the last five (5) updates
that were installed [e.g., "Security Update for Windows XP (KB999999)"] and
the date each was installed.

Also tell me if "Security Update for Windows XP (KB896358)" is listed? If
it is, what date is listed?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~PA Bear


PierreL wrote:
> It was proposed by Automatic updates. Everytime it fails.
> When turning off the PC it again indicates it will install pending
> updates.
> There is no msg indicating the failure at that time, but when rebooting
> the
> icon showing pending updates appears again and I am back to square one.
>
> I have not reinstalled windows.
>
> "PA Bear [MS MVP]" wrote:
>> Was KB896358 offered by Automatic Updates or Windows Update, or did you
>> attempt to install it manually?
>>
>> Did you just reinstall Windows?
>> --
>> ~PA Bear
>>
>> PierreL wrote:
>>> Sorry for the mistyping:
>>> Security Update for Windows XP (KB896358)
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> 93658 does not refer to any update that I know of. What's the name of
>>>> the
>>>> update, please?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> PierreL wrote:
>>>>> This update fails to install either from the PC when active or when
>>>>> turning the PC off.
>>>>>
>>>>> version: XP Professional SP2
>>>>>
>>>>> Any hint as to what to do?

SEE BELOW, I THANK YOU FOR YR DETAILED SUPPORT.
I HAVE INSTALLED SP2 WHEN IT CAME OUT, AND AFTER SOME CONFUSING MESSUP
REINSTALLED SP2 SOME TIME LATER FROM DISK PROVIDED BY MS.

"PA Bear [MS MVP]" wrote:

> KB896358 was released *three* years ago (14 June 2005). Have you any idea
> why it's not been installed already? NO IDEA, UPDATES LEADS THE SHOW§
>
> Open Control Panel | Add/Remove Programs | Make sure the "Show Updates" box
> is checked | Scroll down and tell me the name of the last five (5) updates
> that were installed [e.g., "Security Update for Windows XP (KB999999)"] and
> the date each was installed.
Security Update for WXP KB 920213 18 Nov 06
Hotfix for WXP KB909394 18 apr 07
Hotfix for WXP KB915800 08 sep 07
Hotfix for WXP KB915800 V4 05 apr 08
Update for WXP KB927891 12 may 08
I am surprised by the dates, my recollection is that updates installs
"things" more often than this!
>
> Also tell me if "Security Update for Windows XP (KB896358)" is listed? If
> it is, what date is listed? YES IT IS : 17 JUNE 05
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)? NORTON 360 & PCTOOLS SPYWARE. NO THIRD PARTY FIREWALL, I USE A ROUTER NETGEAR. SURPRISINGLY, I HAVE 4 PCs ONLY ONE SHOWS THIS BEHAVIOR, ALSO KEEPS LOOSING ITS ACCESS/SHARING RIGHTS WITH OTHER PCs ON HOME NETWORK WITH EACH UPDATE. OTHER PCs HAVE SAME NORTON 360, EXCEPT ONE, BUT DO NOT LOSE ANY SHARING RIGHTS.
> --
> ~PA Bear
>
>
> PierreL wrote:
> > It was proposed by Automatic updates. Everytime it fails.
> > When turning off the PC it again indicates it will install pending
> > updates.
> > There is no msg indicating the failure at that time, but when rebooting
> > the
> > icon showing pending updates appears again and I am back to square one.
> >
> > I have not reinstalled windows.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Was KB896358 offered by Automatic Updates or Windows Update, or did you
> >> attempt to install it manually?
> >>
> >> Did you just reinstall Windows?
> >> --
> >> ~PA Bear
> >>
> >> PierreL wrote:
> >>> Sorry for the mistyping:
> >>> Security Update for Windows XP (KB896358)
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> 93658 does not refer to any update that I know of. What's the name of
> >>>> the
> >>>> update, please?
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>> PierreL wrote:
> >>>>> This update fails to install either from the PC when active or when
> >>>>> turning the PC off.
> >>>>>
> >>>>> version: XP Professional SP2
> >>>>>
> >>>>> Any hint as to what to do?
>
>

/Sacrebleu/!

When (approximate date) did you reinstall SP2, Pierre?

Was Norton 360 (which includes a firewall) or another Norton application
installed *and* running in the background when you reinstalled SP2?
--
~PA Bear

PierreL wrote:
> SEE BELOW, I THANK YOU FOR YR DETAILED SUPPORT.
> I HAVE INSTALLED SP2 WHEN IT CAME OUT, AND AFTER SOME CONFUSING MESSUP
> REINSTALLED SP2 SOME TIME LATER FROM DISK PROVIDED BY MS.
>
> "PA Bear [MS MVP]" wrote:
>> KB896358 was released *three* years ago (14 June 2005). Have you any
>> idea
>> why it's not been installed already? NO IDEA, UPDATES LEADS THE SHOW§
>>
>> Open Control Panel | Add/Remove Programs | Make sure the "Show Updates"
>> box
>> is checked | Scroll down and tell me the name of the last five (5)
>> updates
>> that were installed [e.g., "Security Update for Windows XP (KB999999)"]
>> and
>> the date each was installed.
> Security Update for WXP KB 920213 18 Nov 06
> Hotfix for WXP KB909394 18 apr 07
> Hotfix for WXP KB915800 08 sep 07
> Hotfix for WXP KB915800 V4 05 apr 08
> Update for WXP KB927891 12 may 08
> I am surprised by the dates, my recollection is that updates installs
> "things" more often than this!
>>
>> Also tell me if "Security Update for Windows XP (KB896358)" is listed?
>> If
>> it is, what date is listed? YES IT IS : 17 JUNE 05
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)? NORTON 360 & PCTOOLS SPYWARE. NO THIRD PARTY FIREWALL, I USE
>> A
>> ROUTER NETGEAR. SURPRISINGLY, I HAVE 4 PCs ONLY ONE SHOWS THIS BEHAVIOR,
>> ALSO KEEPS LOOSING ITS ACCESS/SHARING RIGHTS WITH OTHER PCs ON HOME
>> NETWORK WITH EACH UPDATE. OTHER PCs HAVE SAME NORTON 360, EXCEPT ONE, BUT
>> DO NOT LOSE ANY SHARING RIGHTS.
>>
>>
>> PierreL wrote:
>>> It was proposed by Automatic updates. Everytime it fails.
>>> When turning off the PC it again indicates it will install pending
>>> updates.
>>> There is no msg indicating the failure at that time, but when rebooting
>>> the
>>> icon showing pending updates appears again and I am back to square one.
>>>
>>> I have not reinstalled windows.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Was KB896358 offered by Automatic Updates or Windows Update, or did you
>>>> attempt to install it manually?
>>>>
>>>> Did you just reinstall Windows?
>>>> --
>>>> ~PA Bear
>>>>
>>>> PierreL wrote:
>>>>> Sorry for the mistyping:
>>>>> Security Update for Windows XP (KB896358)
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> 93658 does not refer to any update that I know of. What's the name
>>>>>> of
>>>>>> the
>>>>>> update, please?
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>> PierreL wrote:
>>>>>>> This update fails to install either from the PC when active or when
>>>>>>> turning the PC off.
>>>>>>>
>>>>>>> version: XP Professional SP2
>>>>>>>
>>>>>>> Any hint as to what to do?