Desktop Icons Missing at Startup HOTFIX KB948277

It appears explorer.exe is not starting when some of our users logon. They
can get it to start by using task manager. I found a hotfix supplied by
Microsoft (list above), but although the install finishes, the KB log
indicates the following:
8.047: KB948277 Setup encountered an error: The update.ver file is not
correct.

This started with just a few users, now its creeping through the network.
Its not a virus, and now other office (not on our network) are having the
same issue.

Any help is appreciated.

WinXP version(s) (e.g., WinXP SP1)?

How did you obtain the Hotfix?

Are all machines on the network fully patched?

How do you know it's not a virus or hijackware infestation (which could
easily spread over the network or via infected USB drives)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Jakeybg wrote:
> It appears explorer.exe is not starting when some of our users logon.
> They
> can get it to start by using task manager. I found a hotfix supplied by
> Microsoft (list above), but although the install finishes, the KB log
> indicates the following:
> 8.047: KB948277 Setup encountered an error: The update.ver file is not
> correct.
>
> This started with just a few users, now its creeping through the network.
> Its not a virus, and now other office (not on our network) are having the
> same issue.
>
> Any help is appreciated.

To answer your questions:
I obtained the Hotfix from Microsoft for this exact issue (search the KB and
you will find the info).

All network machines fully patched.

Network secure - no virus nor hijack infestation.

What I am focusing on is the hotfix failing to install, once it is in I am
sure it will fix the issue as the write up fully explains our situation. We
are running XP Pro Sp2. I am contemplating installing SP3 and see what
happens.

Thanks for your interest.



"PA Bear [MS MVP]" wrote:

> WinXP version(s) (e.g., WinXP SP1)?
>
> How did you obtain the Hotfix?
>
> Are all machines on the network fully patched?
>
> How do you know it's not a virus or hijackware infestation (which could
> easily spread over the network or via infected USB drives)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Jakeybg wrote:
> > It appears explorer.exe is not starting when some of our users logon.
> > They
> > can get it to start by using task manager. I found a hotfix supplied by
> > Microsoft (list above), but although the install finishes, the KB log
> > indicates the following:
> > 8.047: KB948277 Setup encountered an error: The update.ver file is not
> > correct.
> >
> > This started with just a few users, now its creeping through the network.
> > Its not a virus, and now other office (not on our network) are having the
> > same issue.
> >
> > Any help is appreciated.
>
>

Jakeybg wrote:

> It appears explorer.exe is not starting when some of our users logon. They
> can get it to start by using task manager. I found a hotfix supplied by
> Microsoft (list above), but although the install finishes, the KB log
> indicates the following:
> 8.047: KB948277 Setup encountered an error: The update.ver file is not
> correct.
>
> This started with just a few users, now its creeping through the network.
> Its not a virus, and now other office (not on our network) are having the
> same issue.
>
> Any help is appreciated.

The entry you posted from the KB948277.log is a generic entry found in
almost all KBxxxxxx.logs. Ex:

2.444: KB948881 Setup encountered an error: The update.ver file is not
correct.

Suggest you either post the entire log or search for a more specific
error ... such as " Access Denied ".


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

> Network secure - no virus nor hijack infestation.

Again, how have you determined this?


Jakeybg wrote:
> To answer your questions:
> I obtained the Hotfix from Microsoft for this exact issue (search the KB
> and
> you will find the info).
>
> All network machines fully patched.
>
> Network secure - no virus nor hijack infestation.
>
> What I am focusing on is the hotfix failing to install, once it is in I am
> sure it will fix the issue as the write up fully explains our situation.
> We
> are running XP Pro Sp2. I am contemplating installing SP3 and see what
> happens.
>
> Thanks for your interest.
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> WinXP version(s) (e.g., WinXP SP1)?
>>
>> How did you obtain the Hotfix?
>>
>> Are all machines on the network fully patched?
>>
>> How do you know it's not a virus or hijackware infestation (which could
>> easily spread over the network or via infected USB drives)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Jakeybg wrote:
>>> It appears explorer.exe is not starting when some of our users logon.
>>> They
>>> can get it to start by using task manager. I found a hotfix supplied by
>>> Microsoft (list above), but although the install finishes, the KB log
>>> indicates the following:
>>> 8.047: KB948277 Setup encountered an error: The update.ver file is not
>>> correct.
>>>
>>> This started with just a few users, now its creeping through the
>>> network.
>>> Its not a virus, and now other office (not on our network) are having
>>> the
>>> same issue.
>>>
>>> Any help is appreciated.