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cordless mouse and problems after Service Pack 3

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  #1 (permalink)  
Old 06-12-2008, 02:37 PM
watercupcake
 
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cordless mouse and problems after Service Pack 3
I installed Service Pack 3 yesterday, and now my cordless mouse creates a
complete shutdown. After the installation, at startup, I got a blue screen.
I started in safe Mode that seemed to work, so starting up again in regular
mode gave me blue screen. By accident (or divine intervention) I unplugged
the mouse stick and started up and it went through. I plugged the stick back
in and immediately got the blue screen. Unplugged it, stated it, put in a
memory stick into the same USB port, no problem. plugged the mouse stick
back in - blue screen. SO- I removed the mouse driver and am working
without it. Every time I log back in, the system wants to reinstall the
driver. I'm afraid. My initial solution was by complete accident. What
could be the issue?
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  #2 (permalink)  
Old 06-12-2008, 05:21 PM
Bob I
 
Posts: n/a
Re: cordless mouse and problems after Service Pack 3
have you checked the mouse manufacturers site for an updated driver?

watercupcake wrote:

> I installed Service Pack 3 yesterday, and now my cordless mouse creates a
> complete shutdown. After the installation, at startup, I got a blue screen.
> I started in safe Mode that seemed to work, so starting up again in regular
> mode gave me blue screen. By accident (or divine intervention) I unplugged
> the mouse stick and started up and it went through. I plugged the stick back
> in and immediately got the blue screen. Unplugged it, stated it, put in a
> memory stick into the same USB port, no problem. plugged the mouse stick
> back in - blue screen. SO- I removed the mouse driver and am working
> without it. Every time I log back in, the system wants to reinstall the
> driver. I'm afraid. My initial solution was by complete accident. What
> could be the issue?


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  #3 (permalink)  
Old 06-13-2008, 01:50 AM
watercupcake
 
Posts: n/a
RE: cordless mouse and problems after Service Pack 3
Yes I did- It's a microsoft wireless optical mouse and I re downloaded the
driver. Plugged in the mouse and got the same response. Blue screen and a
message about addressing non-addressable memory. If I unplug the stick and
reboot, I can still use the computer but not with the mouse. I plugged a
memory stick into the USB port and it works fine. I plugged the mouse into
my mac book and it works fine. I know it has something to do with Service
Pack 3. Everything was fine until I downloaded that.

"watercupcake" wrote:

> I installed Service Pack 3 yesterday, and now my cordless mouse creates a
> complete shutdown. After the installation, at startup, I got a blue screen.
> I started in safe Mode that seemed to work, so starting up again in regular
> mode gave me blue screen. By accident (or divine intervention) I unplugged
> the mouse stick and started up and it went through. I plugged the stick back
> in and immediately got the blue screen. Unplugged it, stated it, put in a
> memory stick into the same USB port, no problem. plugged the mouse stick
> back in - blue screen. SO- I removed the mouse driver and am working
> without it. Every time I log back in, the system wants to reinstall the
> driver. I'm afraid. My initial solution was by complete accident. What
> could be the issue?

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  #4 (permalink)  
Old 06-13-2008, 03:56 PM
smlunatick
 
Posts: n/a
Re: cordless mouse and problems after Service Pack 3
On Jun 13, 2:50 am, watercupcake
<watercupc...@discussions.microsoft.com> wrote:
> Yes I did- It's a microsoft wireless optical mouse and I re downloaded the
> driver. Plugged in the mouse and got the same response. Blue screen and a
> message about addressing non-addressable memory. If I unplug the stick and
> reboot, I can still use the computer but not with the mouse. I plugged a
> memory stick into the USB port and it works fine. I plugged the mouse into
> my mac book and it works fine. I know it has something to do with Service
> Pack 3. Everything was fine until I downloaded that.
>
> "watercupcake" wrote:
> > I installed Service Pack 3 yesterday, and now my cordless mouse creates a
> > complete shutdown. After the installation, at startup, I got a blue screen.
> > I started in safe Mode that seemed to work, so starting up again in regular
> > mode gave me blue screen. By accident (or divine intervention) I unplugged
> > the mouse stick and started up and it went through. I plugged the stick back
> > in and immediately got the blue screen. Unplugged it, stated it, put in a
> > memory stick into the same USB port, no problem. plugged the mouse stick
> > back in - blue screen. SO- I removed the mouse driver and am working
> > without it. Every time I log back in, the system wants to reinstall the
> > driver. I'm afraid. My initial solution was by complete accident. What
> > could be the issue?


Did you follow the recommendations to do prior to installing SP3?

One other step I would do is to deactivate my anti-virus / anti
spyware software (or even remove it) since these can potentially block
the correct updating of core files. These may see the SP3 update as a
virus / spyware.
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  #5 (permalink)  
Old 06-14-2008, 03:06 PM
m32
 
Posts: n/a
Re: cordless mouse and problems after Service Pack 3
On Jun 13, 10:56 am, smlunatick <yves...@gmail.com> wrote:
> On Jun 13, 2:50 am, watercupcake
>
>
>
> <watercupc...@discussions.microsoft.com> wrote:
> > Yes I did- It's a microsoft wireless optical mouse and I re downloaded the
> > driver. Plugged in the mouse and got the same response. Blue screen and a
> > message about addressing non-addressable memory. If I unplug the stick and
> > reboot, I can still use the computer but not with the mouse. I plugged a
> > memory stick into the USB port and it works fine. I plugged the mouse into
> > my mac book and it works fine. I know it has something to do with Service
> > Pack 3. Everything was fine until I downloaded that.

>
> > "watercupcake" wrote:
> > > I installed Service Pack 3 yesterday, and now my cordless mouse creates a
> > > complete shutdown. After the installation, at startup, I got a blue screen.
> > > I started in safe Mode that seemed to work, so starting up again in regular
> > > mode gave me blue screen. By accident (or divine intervention) I unplugged
> > > the mouse stick and started up and it went through. I plugged the stick back
> > > in and immediately got the blue screen. Unplugged it, stated it, put in a
> > > memory stick into the same USB port, no problem. plugged the mouse stick
> > > back in - blue screen. SO- I removed the mouse driver and am working
> > > without it. Every time I log back in, the system wants to reinstall the
> > > driver. I'm afraid. My initial solution was by complete accident. What
> > > could be the issue?

>
> Did you follow the recommendations to do prior to installing SP3?
>
> One other step I would do is to deactivate my anti-virus / anti
> spyware software (or even remove it) since these can potentially block
> the correct updating of core files. These may see the SP3 update as a
> virus / spyware.


Same thing happened to me. TWO microsoft mouses and the same error,
too. Right after service pack three. I did a lot of work to make 3
work on my HP AMD (!) machine. I uninstalled and reinstalled some USB
ports as well - they would randomly disconnect. There are several
threads about this on technet, too. Let me know if anyone finds a
resolution for this.
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