DVD-RW doesn't work

My computer (Dell 4600) can't find my two optical drives. I get an error
message that says " Windows cannot load the device driver for this hardware.
The driver may be corrupted or missing, (Code 39). The drives are: a NEC
DVD+RW ND 1100A and a Liteon DVD-ROM LTD163. Please help as I can't get
either one of these drives to work. Thanks, Rick

On Thu, 21 Feb 2008 11:22:02 -0800, rickandcheryl
<rickandcheryl@discussions.microsoft.com> wrote:

>My computer (Dell 4600) can't find my two optical drives. I get an error
>message that says " Windows cannot load the device driver for this hardware.
>The driver may be corrupted or missing, (Code 39). The drives are: a NEC
>DVD+RW ND 1100A and a Liteon DVD-ROM LTD163. Please help as I can't get
>either one of these drives to work. Thanks, Rick

You don't mention what OS you have. If it's XP, you might try Doug
Knox's fix here http://tinyurl.com/2meq
I think that this applet (may just be a script file) simply makes sure
that the Registry entries for the optical drives are correct. If the
problem really is caused by corrupt drivers, it will not help, but it
won't hurt anything. The drives are different, but they're almost
surely using the built-in Windows driver for optical drives. Just
because the message says the drivers or missing or corrupt doesn't
literally mean that they are. If Doug Knox's fix doesn't do it for
you, Microsoft has further explanations and even a downloadable
"Guided Help" for the problem here:
http://support.microsoft.com/kb/314060/en-us

Ron