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  #1 (permalink)  
Old 01-29-2009, 04:30 PM
lnmst6
 
Posts: n/a
corrupt/missing file and computer won't start
when my computer is turning on, it displays this message:
"windows could not start because the following file is missing or corrupt:
\windows\system32\config\system
you can repair this file by starting windows setup using the original setup
cd-rom. Press 'r' at the first screen."

I am not sure what cd they are referring to or how to correct the problem.
I tried the cd that came with it, a cd that said setup 2, but it would not
read the disk at all. I really need someone's help. Thank you.
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  #2 (permalink)  
Old 01-29-2009, 04:37 PM
Leonard Grey
 
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Re: corrupt/missing file and computer won't start
"How to recover from a corrupted registry that prevents Windows XP from
starting"
http://support.microsoft.com/kb/307545

You might consider calling in a professional for this.
---
Leonard Grey
Errare humanum est

lnmst6 wrote:
> when my computer is turning on, it displays this message:
> "windows could not start because the following file is missing or corrupt:
> \windows\system32\config\system
> you can repair this file by starting windows setup using the original setup
> cd-rom. Press 'r' at the first screen."
>
> I am not sure what cd they are referring to or how to correct the problem.
> I tried the cd that came with it, a cd that said setup 2, but it would not
> read the disk at all. I really need someone's help. Thank you.

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  #3 (permalink)  
Old 01-29-2009, 06:45 PM
Patrick Keenan
 
Posts: n/a
Re: corrupt/missing file and computer won't start
"lnmst6" <lnmst6@discussions.microsoft.com> wrote in message
news:EB713403-5F9E-48AF-8627-99F89E886F21@microsoft.com...
> when my computer is turning on, it displays this message:
> "windows could not start because the following file is missing or corrupt:
> \windows\system32\config\system
> you can repair this file by starting windows setup using the original
> setup
> cd-rom. Press 'r' at the first screen."
>
> I am not sure what cd they are referring to or how to correct the problem.
> I tried the cd that came with it, a cd that said setup 2, but it would not
> read the disk at all. I really need someone's help. Thank you.


The CD referred to is a bootable Windows XP CD, and you use it to get to
what's called the "Recovery Console".

In fact for this purpose, you can use *any* bootable Windows XP Setup CD,
regardless of service pack level or type - Home or Pro, retail, OEM, VL,
etc. You aren't installing, so it doesn't matter if you borrow one.

However, what you *can't use* is what it sounds like you have. It sounds
like you have a "system restore" CD, provided to take the system to a
specific factory configuration with drivers and applications installed.
These aren't the Windows XP Setup CD that you need.

Mr. Grey, another poster, has provided you with the link to the Microsoft KB
article that details what's gone wrong and how to fix it with the Recovery
Console, this one:

http://support.microsoft.com/kb/307545

It's very helpful if you have a floppy drive available for this, as you can
automate much of the process. External floppy drives are around $20.

Unfortunately if you don't have the correct CD and can't borrow one, you
can't use those directions directly.

But, there are other ways to gain access to the drive and perform the task
that's described in the KB article. How you perform the task varies with
how you gain access to the drive. Two alternate options for gaining access
are connecting the drive to another working XP system, or booting with a
Linux or other recovery boot CD that has file management capabilities and
understands NTFS.

It's quite possible that you may need to pay someone to fix this. On the
occasions when I've had to do this, it's taken up to an hour, sometimes as
little as 20 minutes.

As long as you have had System Restore turned on, you should be in good
shape after recovery. If for whatever reason there are no restore points,
you may have to reinstall software, as the base registry that you'd have to
use predates software installation.

Please also note that a "repair install" generally will *not* fix this kind
of problem, because repair installs use most of the existing registry, and
that's what's damaged here.

HTH
-pk


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  #4 (permalink)  
Old 01-30-2009, 05:04 PM
Bruce Chambers
 
Posts: n/a
Re: corrupt/missing file and computer won't start
lnmst6 wrote:
> when my computer is turning on, it displays this message:
> "windows could not start because the following file is missing or corrupt:
> \windows\system32\config\system
> you can repair this file by starting windows setup using the original setup
> cd-rom. Press 'r' at the first screen."
>
> I am not sure what cd they are referring to or how to correct the problem.
> I tried the cd that came with it, a cd that said setup 2, but it would not
> read the disk at all. I really need someone's help. Thank you.




How to Recover from a Corrupted Registry that Prevents Windows XP from
Starting
http://support.microsoft.com/default...b;en-us;307545

Once you've recovered, you might want to look here, as well:

How to Troubleshoot Registry Corruption Issues
http://support.microsoft.com/default...b;en-us;822705


--

Bruce Chambers

Help us help you:
http://www.catb.org/~esr/faqs/smart-questions.html

http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot
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