Re: problem when upgrading to DVD burner

"django b" <paulzuliani@gmail.com> wrote in message
news:8b9ee07f-978a-459c-a6eb-3da89f2f3d3c@y77g2000hsy.googlegroups.com...
> Hello
>
> I just upgraded to a new DVD burner on a dell dimension 4300 with xp
> professional
>
> i got an error 19 on my secondary IDE channel not being recognized as
> follows "Windows cannot start this hardware device because its
> configuration information (in the registry) is incomplete or damaged.
> (Code 19)"
>
> I tried the upperfilters and lowerfilters trick as described here but
> it didnt work :
> http://support.microsoft.com/default...;EN-US;q314060
>
> i tried disabling any service that could cause redundancy on my dvd
> drive
>
> also i switched back to my old cd rom drive, but the error remained,
> and i cant even use that one anymore
>
> also i uninstalled the secondary channel from the device manager, and
> on reboot, the computer recognizes not only the channel but also the
> DVD drive, but i still cannot access it. on first reboot, the seconday
> channel appears recognized and the dvd is not, and on reboots after
> that, the secondary channel is not recognized.
>
> i tried using samsungs drive access and diagnostic tools, but it does
> not recognise any drive in the machine
>
> any ideas anyone ?

Is there anything else on that cable, are the drive's jumper settings
correct - on a Dell they are normally CS (Cable Select) - and have you
asked Dell Support about this?

HTH
-pk

On Mar 3, 10:32*am, "Patrick Keenan" <t...@dev.null> wrote:
> "django b" <paulzuli...@gmail.com> wrote in message
>
> news:8b9ee07f-978a-459c-a6eb-3da89f2f3d3c@y77g2000hsy.googlegroups.com...
>
>
>
>
>
> > Hello
>
> > I just upgraded to a new DVD burner on a dell dimension 4300 with xp
> > professional
>
> > i got an error 19 on my secondary IDE channel not being recognized as
> > follows "Windows cannot start this hardware device because its
> > configuration information (in the registry) is incomplete or damaged.
> > (Code 19)"
>
> > I tried the upperfilters and lowerfilters trick as described here but
> > it didnt work :
> >http://support.microsoft.com/default...;EN-US;q314060
>
> > i tried disabling any service that could cause redundancy on my dvd
> > drive
>
> > also i switched back to my old cd rom drive, but the error remained,
> > and i cant even use that one anymore
>
> > also i uninstalled the secondary channel from the device manager, and
> > on reboot, the computer recognizes not only the channel but also the
> > DVD drive, but i still cannot access it. on first reboot, the seconday
> > channel appears recognized and the dvd is not, and on reboots after
> > that, the secondary channel is not recognized.
>
> > i tried using samsungs drive access and diagnostic tools, but it does
> > not recognise any drive in the machine
>
> > any ideas anyone ?
>
> Is there anything else on that cable, are the drive's jumper settings
> correct - on a Dell they are normally CS (Cable Select) - *and have you
> asked Dell Support about this?
>
> HTH
> -pk- Hide quoted text -
>
> - Show quoted text -

One other possibility is that during the DVD drive install, the IDE
cable may have ben slightly "disconnected" from the secondary IDE
port. Re-open the Dell PC and check all cables.

> One other possibility is that during the DVD drive install, the IDE
> cable may have ben slightly "disconnected" from the secondary IDE
> port. Re-open the Dell PC and check all cables.

I just re-checked that, and everything is properly connected.
Actually, i don't think that would be it because when i disable my
IDE, on first reboot, the IDE comes on as recognized, and the DVD
drive as well but only in device manager, though it remains
inaccessible by the system (and on further reboots, that's when the
IDE comes disabled, and then of course, no DVD drive is recognized
whatsoever). that tells me the connection is good, and the IDE cable
is working. otherwise nothing would change.

> Dell they are normally CS (Cable Select) - and have you
> asked Dell Support about this?

Yes i asked Dell support and both my old drive and new one are on CS.
However, i played around with settings, just to make sure, and none
work, so i left it as CS.

Thank you guys for your help and suggestions by the way !