ERROR 1720 - Problem with Windows Installer Package

I am trying to install a new version of Ad Aware 2007 i just purchased and
when downloading it, it is trying to delete the older version of the program
and i get the following error message:

error 1720. There is a problem with this windows installer package. A
script required for this install to complete could not be run. Contact your
suppor person or package vendor.

So, i tried to go to "add/remove programs" and delete the old program
directly and I still get the same error message.

How can I fix this error with the windows intaller package?

This will probably remove it:
290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default...b;en-us;290301

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Mark L. Ferguson
..

"sitcom" <sitcom@discussions.microsoft.com> wrote in message
news:1E330D43-F738-4447-8EE3-72F4CFDC9132@microsoft.com...
> I am trying to install a new version of Ad Aware 2007 i just purchased and
> when downloading it, it is trying to delete the older version of the
> program
> and i get the following error message:
>
> error 1720. There is a problem with this windows installer package. A
> script required for this install to complete could not be run. Contact
> your
> suppor person or package vendor.
>
> So, i tried to go to "add/remove programs" and delete the old program
> directly and I still get the same error message.
>
> How can I fix this error with the windows intaller package?

thanks Mark.. unfortunately.. this did not work.. i ran it.. rebooted and I
still get the error message. this one has be stumped... i cannot add or
delete any programs from my system any more...

"Mark L. Ferguson" wrote:

> This will probably remove it:
> 290301 - Description of the Windows Installer CleanUp Utility:
> http://support.microsoft.com/default...b;en-us;290301
>
> --
> Was this helpful? Then click the Ratings button. Voting helps the web
> interface.
> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
> Mark L. Ferguson
> .
>
> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
> news:1E330D43-F738-4447-8EE3-72F4CFDC9132@microsoft.com...
> > I am trying to install a new version of Ad Aware 2007 i just purchased and
> > when downloading it, it is trying to delete the older version of the
> > program
> > and i get the following error message:
> >
> > error 1720. There is a problem with this windows installer package. A
> > script required for this install to complete could not be run. Contact
> > your
> > suppor person or package vendor.
> >
> > So, i tried to go to "add/remove programs" and delete the old program
> > directly and I still get the same error message.
> >
> > How can I fix this error with the windows intaller package?
>

How to resolve Common Windows Installer Problems:
http://support.microsoft.com/kb/555175/en-us

--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales...eAPostAsAnswer
Mark L. Ferguson
..

"sitcom" <sitcom@discussions.microsoft.com> wrote in message
news:AAA890F4-81DD-41F4-B0B7-4B83D6FF867C@microsoft.com...
> thanks Mark.. unfortunately.. this did not work.. i ran it.. rebooted and
> I
> still get the error message. this one has be stumped... i cannot add
> or
> delete any programs from my system any more...
>
> "Mark L. Ferguson" wrote:
>
>> This will probably remove it:
>> 290301 - Description of the Windows Installer CleanUp Utility:
>> http://support.microsoft.com/default...b;en-us;290301
>>
>> --
>> Was this helpful? Then click the Ratings button. Voting helps the web
>> interface.
>> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
>> Mark L. Ferguson
>> .
>>
>> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
>> news:1E330D43-F738-4447-8EE3-72F4CFDC9132@microsoft.com...
>> > I am trying to install a new version of Ad Aware 2007 i just purchased
>> > and
>> > when downloading it, it is trying to delete the older version of the
>> > program
>> > and i get the following error message:
>> >
>> > error 1720. There is a problem with this windows installer package. A
>> > script required for this install to complete could not be run. Contact
>> > your
>> > suppor person or package vendor.
>> >
>> > So, i tried to go to "add/remove programs" and delete the old program
>> > directly and I still get the same error message.
>> >
>> > How can I fix this error with the windows intaller package?
>>

Try some of this too:

How do I resolve the "Error 1722" problem?
http://www.lavasoft.com/support/faq_aaw2007.php#16

Remove AdAware using the Windows Installer CleanUp Utility
http://download.microsoft.com/downlo...bd/msicuu2.exe

Reset Permissions
Download SubInACL
http://download.microsoft.com/downlo...7/subinacl.msi
Copy & paste into notepad, save-as ResetACL.cmd
================================
@echo off
title Resetting ACLs...
cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
echo.
echo Resetting ACLs...
echo (this may take several minutes to complete)
echo.
echo
================================================== ========================
echo.
echo.
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
/grant=system=f
echo.
echo.
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
/grant=system=f
echo.
echo.
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
/grant=system=f
echo.
echo.
echo System Drive...
subinacl /subdirectories %SystemDrive% /grant=administrators=f
/grant=system=f
echo.
echo.
echo Windows Directory...
subinacl /subdirectories %windir%\*.* /grant=administrators=f
/grant=system=f
echo.
echo.
echo
================================================== ========================
echo.
echo FINISHED.
echo.
echo Press any key to exit . . .
pause >NUL
=========================================

ju.c


"Mark L. Ferguson" <MarkLFerguson@discussions.microsoft.com> wrote in
message news:OLVdp3PmIHA.1168@TK2MSFTNGP02.phx.gbl...
> How to resolve Common Windows Installer Problems:
> http://support.microsoft.com/kb/555175/en-us
>
> --
> Was this helpful? Then click the Ratings button. Voting helps the web
> interface.
> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
> Mark L. Ferguson
> .
>
> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
> news:AAA890F4-81DD-41F4-B0B7-4B83D6FF867C@microsoft.com...
>> thanks Mark.. unfortunately.. this did not work.. i ran it.. rebooted
>> and I
>> still get the error message. this one has be stumped... i cannot
>> add or
>> delete any programs from my system any more...
>>
>> "Mark L. Ferguson" wrote:
>>
>>> This will probably remove it:
>>> 290301 - Description of the Windows Installer CleanUp Utility:
>>> http://support.microsoft.com/default...b;en-us;290301
>>>
>>> --
>>> Was this helpful? Then click the Ratings button. Voting helps the
>>> web
>>> interface.
>>> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
>>> Mark L. Ferguson
>>> .
>>>
>>> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
>>> news:1E330D43-F738-4447-8EE3-72F4CFDC9132@microsoft.com...
>>> > I am trying to install a new version of Ad Aware 2007 i just
>>> > purchased and
>>> > when downloading it, it is trying to delete the older version of
>>> > the
>>> > program
>>> > and i get the following error message:
>>> >
>>> > error 1720. There is a problem with this windows installer
>>> > package. A
>>> > script required for this install to complete could not be run.
>>> > Contact
>>> > your
>>> > suppor person or package vendor.
>>> >
>>> > So, i tried to go to "add/remove programs" and delete the old
>>> > program
>>> > directly and I still get the same error message.
>>> >
>>> > How can I fix this error with the windows intaller package?
>>>

Because of word wrap these lines must be on a single line:

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
/grant=system=f

like this: ...administrators=f /grant=system=f


ju.c


"ju.c" <bibidybubidyboop@mailnator.com> wrote in message
news:OEo9dYWmIHA.5160@TK2MSFTNGP05.phx.gbl...
> Try some of this too:
>
> How do I resolve the "Error 1722" problem?
> http://www.lavasoft.com/support/faq_aaw2007.php#16
>
> Remove AdAware using the Windows Installer CleanUp Utility
> http://download.microsoft.com/downlo...bd/msicuu2.exe
>
> Reset Permissions
> Download SubInACL
> http://download.microsoft.com/downlo...7/subinacl.msi
> Copy & paste into notepad, save-as ResetACL.cmd
> ================================
> @echo off
> title Resetting ACLs...
> cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
> echo.
> echo Resetting ACLs...
> echo (this may take several minutes to complete)
> echo.
> echo
> ================================================== ========================
> echo.
> echo.
> subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
> /grant=system=f
> echo.
> echo.
> subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
> /grant=system=f
> echo.
> echo.
> subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
> /grant=system=f
> echo.
> echo.
> echo System Drive...
> subinacl /subdirectories %SystemDrive% /grant=administrators=f
> /grant=system=f
> echo.
> echo.
> echo Windows Directory...
> subinacl /subdirectories %windir%\*.* /grant=administrators=f
> /grant=system=f
> echo.
> echo.
> echo
> ================================================== ========================
> echo.
> echo FINISHED.
> echo.
> echo Press any key to exit . . .
> pause >NUL
> =========================================
>
> ju.c
>
>
> "Mark L. Ferguson" <MarkLFerguson@discussions.microsoft.com> wrote in
> message news:OLVdp3PmIHA.1168@TK2MSFTNGP02.phx.gbl...
>> How to resolve Common Windows Installer Problems:
>> http://support.microsoft.com/kb/555175/en-us
>>
>> --
>> Was this helpful? Then click the Ratings button. Voting helps the web
>> interface.
>> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
>> Mark L. Ferguson
>> .
>>
>> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
>> news:AAA890F4-81DD-41F4-B0B7-4B83D6FF867C@microsoft.com...
>>> thanks Mark.. unfortunately.. this did not work.. i ran it..
>>> rebooted and I
>>> still get the error message. this one has be stumped... i cannot
>>> add or
>>> delete any programs from my system any more...
>>>
>>> "Mark L. Ferguson" wrote:
>>>
>>>> This will probably remove it:
>>>> 290301 - Description of the Windows Installer CleanUp Utility:
>>>> http://support.microsoft.com/default...b;en-us;290301
>>>>
>>>> --
>>>> Was this helpful? Then click the Ratings button. Voting helps the
>>>> web
>>>> interface.
>>>> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
>>>> Mark L. Ferguson
>>>> .
>>>>
>>>> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
>>>> news:1E330D43-F738-4447-8EE3-72F4CFDC9132@microsoft.com...
>>>> > I am trying to install a new version of Ad Aware 2007 i just
>>>> > purchased and
>>>> > when downloading it, it is trying to delete the older version of
>>>> > the
>>>> > program
>>>> > and i get the following error message:
>>>> >
>>>> > error 1720. There is a problem with this windows installer
>>>> > package. A
>>>> > script required for this install to complete could not be run.
>>>> > Contact
>>>> > your
>>>> > suppor person or package vendor.
>>>> >
>>>> > So, i tried to go to "add/remove programs" and delete the old
>>>> > program
>>>> > directly and I still get the same error message.
>>>> >
>>>> > How can I fix this error with the windows intaller package?
>>>>
>

Thanks to you both.. I tried everything you both suggested and still got the
error message. Called Microsoft today (and had to pay) spent a few hours on
the phone with a tech, (who by the way went through all the steps you guys
mentioned) and still did not fix the problem.. so I've been forwarded to the
next level of support and due a call back on wednesday... thanks for your
help anyway..

"ju.c" wrote:

> Because of word wrap these lines must be on a single line:
>
> subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
> /grant=system=f
>
> like this: ...administrators=f /grant=system=f
>
>
> ju.c
>
>
> "ju.c" <bibidybubidyboop@mailnator.com> wrote in message
> news:OEo9dYWmIHA.5160@TK2MSFTNGP05.phx.gbl...
> > Try some of this too:
> >
> > How do I resolve the "Error 1722" problem?
> > http://www.lavasoft.com/support/faq_aaw2007.php#16
> >
> > Remove AdAware using the Windows Installer CleanUp Utility
> > http://download.microsoft.com/downlo...bd/msicuu2.exe
> >
> > Reset Permissions
> > Download SubInACL
> > http://download.microsoft.com/downlo...7/subinacl.msi
> > Copy & paste into notepad, save-as ResetACL.cmd
> > ================================
> > @echo off
> > title Resetting ACLs...
> > cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
> > echo.
> > echo Resetting ACLs...
> > echo (this may take several minutes to complete)
> > echo.
> > echo
> > ================================================== ========================
> > echo.
> > echo.
> > subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
> > /grant=system=f
> > echo.
> > echo.
> > subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
> > /grant=system=f
> > echo.
> > echo.
> > subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
> > /grant=system=f
> > echo.
> > echo.
> > echo System Drive...
> > subinacl /subdirectories %SystemDrive% /grant=administrators=f
> > /grant=system=f
> > echo.
> > echo.
> > echo Windows Directory...
> > subinacl /subdirectories %windir%\*.* /grant=administrators=f
> > /grant=system=f
> > echo.
> > echo.
> > echo
> > ================================================== ========================
> > echo.
> > echo FINISHED.
> > echo.
> > echo Press any key to exit . . .
> > pause >NUL
> > =========================================
> >
> > ju.c
> >
> >
> > "Mark L. Ferguson" <MarkLFerguson@discussions.microsoft.com> wrote in
> > message news:OLVdp3PmIHA.1168@TK2MSFTNGP02.phx.gbl...
> >> How to resolve Common Windows Installer Problems:
> >> http://support.microsoft.com/kb/555175/en-us
> >>
> >> --
> >> Was this helpful? Then click the Ratings button. Voting helps the web
> >> interface.
> >> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
> >> Mark L. Ferguson
> >> .
> >>
> >> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
> >> news:AAA890F4-81DD-41F4-B0B7-4B83D6FF867C@microsoft.com...
> >>> thanks Mark.. unfortunately.. this did not work.. i ran it..
> >>> rebooted and I
> >>> still get the error message. this one has be stumped... i cannot
> >>> add or
> >>> delete any programs from my system any more...
> >>>
> >>> "Mark L. Ferguson" wrote:
> >>>
> >>>> This will probably remove it:
> >>>> 290301 - Description of the Windows Installer CleanUp Utility:
> >>>> http://support.microsoft.com/default...b;en-us;290301
> >>>>
> >>>> --
> >>>> Was this helpful? Then click the Ratings button. Voting helps the
> >>>> web
> >>>> interface.
> >>>> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
> >>>> Mark L. Ferguson
> >>>> .
> >>>>
> >>>> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
> >>>> news:1E330D43-F738-4447-8EE3-72F4CFDC9132@microsoft.com...
> >>>> > I am trying to install a new version of Ad Aware 2007 i just
> >>>> > purchased and
> >>>> > when downloading it, it is trying to delete the older version of
> >>>> > the
> >>>> > program
> >>>> > and i get the following error message:
> >>>> >
> >>>> > error 1720. There is a problem with this windows installer
> >>>> > package. A
> >>>> > script required for this install to complete could not be run.
> >>>> > Contact
> >>>> > your
> >>>> > suppor person or package vendor.
> >>>> >
> >>>> > So, i tried to go to "add/remove programs" and delete the old
> >>>> > program
> >>>> > directly and I still get the same error message.
> >>>> >
> >>>> > How can I fix this error with the windows intaller package?
> >>>>
> >
>
>

Good Lord! Please tell us your story to the end!

ju.c


"sitcom" <sitcom@discussions.microsoft.com> wrote in message
news:5082954A-3E2E-4F8E-BFDB-8AF5A2397EA5@microsoft.com...
> Thanks to you both.. I tried everything you both suggested and still
> got the
> error message. Called Microsoft today (and had to pay) spent a few
> hours on
> the phone with a tech, (who by the way went through all the steps you
> guys
> mentioned) and still did not fix the problem.. so I've been forwarded
> to the
> next level of support and due a call back on wednesday... thanks for
> your
> help anyway..
>
> "ju.c" wrote:
>
>> Because of word wrap these lines must be on a single line:
>>
>> subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
>> /grant=system=f
>>
>> like this: ...administrators=f /grant=system=f
>>
>>
>> ju.c
>>
>>
>> "ju.c" <bibidybubidyboop@mailnator.com> wrote in message
>> news:OEo9dYWmIHA.5160@TK2MSFTNGP05.phx.gbl...
>> > Try some of this too:
>> >
>> > How do I resolve the "Error 1722" problem?
>> > http://www.lavasoft.com/support/faq_aaw2007.php#16
>> >
>> > Remove AdAware using the Windows Installer CleanUp Utility
>> > http://download.microsoft.com/downlo...bd/msicuu2.exe
>> >
>> > Reset Permissions
>> > Download SubInACL
>> > http://download.microsoft.com/downlo...7/subinacl.msi
>> > Copy & paste into notepad, save-as ResetACL.cmd
>> > ================================
>> > @echo off
>> > title Resetting ACLs...
>> > cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
>> > echo.
>> > echo Resetting ACLs...
>> > echo (this may take several minutes to complete)
>> > echo.
>> > echo
>> > ================================================== ========================
>> > echo.
>> > echo.
>> > subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
>> > /grant=system=f
>> > echo.
>> > echo.
>> > subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
>> > /grant=system=f
>> > echo.
>> > echo.
>> > subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
>> > /grant=system=f
>> > echo.
>> > echo.
>> > echo System Drive...
>> > subinacl /subdirectories %SystemDrive% /grant=administrators=f
>> > /grant=system=f
>> > echo.
>> > echo.
>> > echo Windows Directory...
>> > subinacl /subdirectories %windir%\*.* /grant=administrators=f
>> > /grant=system=f
>> > echo.
>> > echo.
>> > echo
>> > ================================================== ========================
>> > echo.
>> > echo FINISHED.
>> > echo.
>> > echo Press any key to exit . . .
>> > pause >NUL
>> > =========================================
>> >
>> > ju.c
>> >
>> >
>> > "Mark L. Ferguson" <MarkLFerguson@discussions.microsoft.com> wrote
>> > in
>> > message news:OLVdp3PmIHA.1168@TK2MSFTNGP02.phx.gbl...
>> >> How to resolve Common Windows Installer Problems:
>> >> http://support.microsoft.com/kb/555175/en-us
>> >>
>> >> --
>> >> Was this helpful? Then click the Ratings button. Voting helps the
>> >> web
>> >> interface.
>> >> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
>> >> Mark L. Ferguson
>> >> .
>> >>
>> >> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
>> >> news:AAA890F4-81DD-41F4-B0B7-4B83D6FF867C@microsoft.com...
>> >>> thanks Mark.. unfortunately.. this did not work.. i ran it..
>> >>> rebooted and I
>> >>> still get the error message. this one has be stumped... i
>> >>> cannot
>> >>> add or
>> >>> delete any programs from my system any more...
>> >>>
>> >>> "Mark L. Ferguson" wrote:
>> >>>
>> >>>> This will probably remove it:
>> >>>> 290301 - Description of the Windows Installer CleanUp Utility:
>> >>>> http://support.microsoft.com/default...b;en-us;290301
>> >>>>
>> >>>> --
>> >>>> Was this helpful? Then click the Ratings button. Voting helps
>> >>>> the
>> >>>> web
>> >>>> interface.
>> >>>> http://www.microsoft.com/wn3/locales...eAPostAsAnswer
>> >>>> Mark L. Ferguson
>> >>>> .
>> >>>>
>> >>>> "sitcom" <sitcom@discussions.microsoft.com> wrote in message
>> >>>> news:1E330D43-F738-4447-8EE3-72F4CFDC9132@microsoft.com...
>> >>>> > I am trying to install a new version of Ad Aware 2007 i just
>> >>>> > purchased and
>> >>>> > when downloading it, it is trying to delete the older version
>> >>>> > of
>> >>>> > the
>> >>>> > program
>> >>>> > and i get the following error message:
>> >>>> >
>> >>>> > error 1720. There is a problem with this windows installer
>> >>>> > package. A
>> >>>> > script required for this install to complete could not be run.
>> >>>> > Contact
>> >>>> > your
>> >>>> > suppor person or package vendor.
>> >>>> >
>> >>>> > So, i tried to go to "add/remove programs" and delete the old
>> >>>> > program
>> >>>> > directly and I still get the same error message.
>> >>>> >
>> >>>> > How can I fix this error with the windows intaller package?
>> >>>>
>> >
>>
>>

I am having the same issue and have tried everything listed but nothing
seems to work. I hope someone figures this out because I cannot update
my antivirus software any more. Please someone help.


--
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