ADOBE FLASH PLAYER INSTALL PROBLEM

#1 (**permalink**) 04-08-2008, 12:25 PM

RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO AND WHILST
IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH PLAYER.
FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO INSTALL GOT THE
MESSAGE '' INSTALL FAILED--ERROR 19166''.
THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO INSTALL.
CAN SOMEONE HELP PLEASE.

#2 (**permalink**) 04-08-2008, 12:46 PM

Is your Caps Lock key on?

Uninstall with Adobe's Flash Player Uninstaller:
http://download.macromedia.com/pub/f...ash_player.exe

Then re-install this full version:
http://fpdownload.macromedia.com/get...r_active_x.msi

ju.c

"chasuk" <chasuk@discussions.microsoft.com> wrote in message
news:9FE20B73-A2C9-4E60-94F3-2A4598D1977B@microsoft.com...
> RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO AND
> WHILST
> IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH
> PLAYER.
> FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO INSTALL
> GOT THE
> MESSAGE '' INSTALL FAILED--ERROR 19166''.
> THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO INSTALL.
> CAN SOMEONE HELP PLEASE.

#3 (**permalink**) 04-08-2008, 05:20 PM

Why yell? Are you in a panic?
"chasuk" <chasuk@discussions.microsoft.com> wrote in message
news:9FE20B73-A2C9-4E60-94F3-2A4598D1977B@microsoft.com...
> RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO AND
> WHILST
> IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH PLAYER.
> FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO INSTALL GOT
> THE
> MESSAGE '' INSTALL FAILED--ERROR 19166''.
> THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO INSTALL.
> CAN SOMEONE HELP PLEASE.

#4 (**permalink**) 04-11-2008, 12:53 PM

Thanks ju.c Followed your instructions and all worked fine until today
when I went on YouTube and the message was on screen again '' you either have
java turned off or install latest version of Adobe flash player''. I assume
that as all worked ok for 2 days the java side of things must be 'on'. How
do you check if its on or off ?

"chasuk" wrote:

> RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO AND WHILST
> IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH PLAYER.
> FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO INSTALL GOT THE
> MESSAGE '' INSTALL FAILED--ERROR 19166''.
> THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO INSTALL.
> CAN SOMEONE HELP PLEASE.

#5 (**permalink**) 04-11-2008, 01:22 PM

Something may be blocking Java or Flash. If they are being blocked you'll get a message to install them even when they're installed.

Did you try to set your Internet Zone security to default?
In IE open Tools\Internet Options\Security press button "Default level".
Then go to Advanced (Tools\Internet Options\Advanced), scroll down to Java and see if the check box is checked.

Is the above OK?

ju.c

"chasuk" <chasuk@discussions.microsoft.com> wrote in message news:58847BC6-449B-4F80-AC1C-EFF7DA01FCA3@microsoft.com...
> Thanks ju.c Followed your instructions and all worked fine until today
> when I went on YouTube and the message was on screen again '' you either have
> java turned off or install latest version of Adobe flash player''. I assume
> that as all worked ok for 2 days the java side of things must be 'on'. How
> do you check if its on or off ?
>
> "chasuk" wrote:
>
>> RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO AND WHILST
>> IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH PLAYER.
>> FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO INSTALL GOT THE
>> MESSAGE '' INSTALL FAILED--ERROR 19166''.
>> THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO INSTALL.
>> CAN SOMEONE HELP PLEASE.

#6 (**permalink**) 04-11-2008, 02:21 PM

On the Advanced page I dont see java . Does it have another name/title.

"ju.c" wrote:

> Something may be blocking Java or Flash. If they are being blocked you'll get a message to install them even when they're installed.
>
> Did you try to set your Internet Zone security to default?
> In IE open Tools\Internet Options\Security press button "Default level".
> Then go to Advanced (Tools\Internet Options\Advanced), scroll down to Java and see if the check box is checked.
>
> Is the above OK?
>
> ju.c
>
>
>
> "chasuk" <chasuk@discussions.microsoft.com> wrote in message news:58847BC6-449B-4F80-AC1C-EFF7DA01FCA3@microsoft.com...
> > Thanks ju.c Followed your instructions and all worked fine until today
> > when I went on YouTube and the message was on screen again '' you either have
> > java turned off or install latest version of Adobe flash player''. I assume
> > that as all worked ok for 2 days the java side of things must be 'on'. How
> > do you check if its on or off ?
> >
> > "chasuk" wrote:
> >
> >> RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO AND WHILST
> >> IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH PLAYER.
> >> FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO INSTALL GOT THE
> >> MESSAGE '' INSTALL FAILED--ERROR 19166''.
> >> THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO INSTALL.
> >> CAN SOMEONE HELP PLEASE.
>

#7 (**permalink**) 04-12-2008, 02:48 AM

"chasuk" <chasuk@discussions.microsoft.com> wrote in message
news:58847BC6-449B-4F80-AC1C-EFF7DA01FCA3@microsoft.com...
> Thanks ju.c Followed your instructions and all worked fine until today
> when I went on YouTube and the message was on screen again '' you either
> have
> java turned off or install latest version of Adobe flash player''. I
> assume
> that as all worked ok for 2 days the java side of things must be 'on'.
> How
> do you check if its on or off ?
Enable "Active scripting" to allow javascript to run. It is not in the
Advanced tab, it is under custom settings for the security zone such as
"Internet zone" or "Trusted Sites".

#8 (**permalink**) 04-12-2008, 09:58 AM

"On the Advanced page I dont see java."
If you don't see Java listed then Java is either not installed or is
damaged.

"It is not in the Advanced tab"
Simply an untrue statement.
Read this page and say sorry, chasuk:
http://www.java.com/en/download/help/enable_browser.xml

From that page:
----------------------------------------------
Please follow these instructions to enable the Sun JRE though your Web
browser:

Internet Explorer 4.x and Up

Click "Tools" --> "Internet Options"
Select the Advanced Tab, and scroll down to "Java (Sun)"
Check the box next to the "Use Java 2" version
Next, select the Security Tab, and select the "Custom Level" button
Scroll down to "Scripting of Java applets"
Make sure the "Enable" radio button is checked.
Click OK to save your preference.
----------------------------------------------

ju.c

"chasuk" <chasuk@discussions.microsoft.com> wrote in message
news:628226AC-4C90-4E57-8F25-C0717D77F5BE@microsoft.com...
> On the Advanced page I dont see java . Does it have another
> name/title.
>
> "ju.c" wrote:
>
>> Something may be blocking Java or Flash. If they are being blocked
>> you'll get a message to install them even when they're installed.
>>
>> Did you try to set your Internet Zone security to default?
>> In IE open Tools\Internet Options\Security press button "Default
>> level".
>> Then go to Advanced (Tools\Internet Options\Advanced), scroll down to
>> Java and see if the check box is checked.
>>
>> Is the above OK?
>>
>> ju.c
>>
>>
>>
>> "chasuk" <chasuk@discussions.microsoft.com> wrote in message
>> news:58847BC6-449B-4F80-AC1C-EFF7DA01FCA3@microsoft.com...
>> > Thanks ju.c Followed your instructions and all worked fine until
>> > today
>> > when I went on YouTube and the message was on screen again '' you
>> > either have
>> > java turned off or install latest version of Adobe flash player''.
>> > I assume
>> > that as all worked ok for 2 days the java side of things must be
>> > 'on'. How
>> > do you check if its on or off ?
>> >
>> > "chasuk" wrote:
>> >
>> >> RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO
>> >> AND WHILST
>> >> IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH
>> >> PLAYER.
>> >> FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO
>> >> INSTALL GOT THE
>> >> MESSAGE '' INSTALL FAILED--ERROR 19166''.
>> >> THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO
>> >> INSTALL.
>> >> CAN SOMEONE HELP PLEASE.
>>

#9 (**permalink**) 04-15-2008, 02:00 PM

Many thanks to all. Now working fine

"chasuk" wrote:

> RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO AND WHILST
> IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH PLAYER.
> FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO INSTALL GOT THE
> MESSAGE '' INSTALL FAILED--ERROR 19166''.
> THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO INSTALL.
> CAN SOMEONE HELP PLEASE.

#10 (**permalink**) 04-16-2008, 03:31 AM

That's great to hear!

To satisfy my curiosity, do you know what the fix was?

ju.c

"chasuk" <chasuk@discussions.microsoft.com> wrote in message
news:83FB68B0-D361-49A8-820B-5ED93D1FEC54@microsoft.com...
> Many thanks to all. Now working fine
>
> "chasuk" wrote:
>
>> RECENTLY PURCHASED A USED DELL INSPIRON LAPTOP RUNNING WIN XP PRO AND
>> WHILST
>> IN YAHOO MESSENGER GOT A NOTE ASKING ME TO DOWNLOAD ADOBE FLASH
>> PLAYER.
>> FOLLOWED THE LINK TO ADOBE AND DOWNLOADED BUT WHEN TRYING TO INSTALL
>> GOT THE
>> MESSAGE '' INSTALL FAILED--ERROR 19166''.
>> THEN CHANGED SOME SECURITY SETTINGS AS SUGGESTED BUT STILL NO
>> INSTALL.
>> CAN SOMEONE HELP PLEASE.

ADOBE FLASH PLAYER INSTALL PROBLEM

microsoft.public.windowsxp.help_and_support