Remote assistance customisation

Hi,

I was wondering if anybody knew if and how you can customise the xp remote
assistance. I would like to set it up so that there was an icon on the
desktop that emailed a remote assistance request to a specific (and only
this) email address, and that the ticket was valid for only a specified
amount of time. The user would then only be propted for their name and a
description of the problem.

thanks

David

On Apr 8, 2:48*pm, David <Da...@discussions.microsoft.com> wrote:
> Hi,
>
> I was wondering if anybody knew if and how you can customise the xpremoteassistance. I would like to set it up so that there was an icon on the
> desktop that emailed aremoteassistancerequest to a specific (and only
> this) email address, and that the ticket was valid for only a specified
> amount of time. The user would then only be propted for their name and a
> description of the problem.
>
> thanks
>
> David

Have you tries using Net Messenger / Windows Live Messenger - it has a
remote assistance feature that will only invite the Messenger contact
you choose (In Messenger you go to Actions/ Request remote assistance)
NeilR

Hi,

thanks fo rthe reply.

Messenger can not be used. It owuld require the user to have a messenger
account and also due to company policy it is not allowed, so is blocked
through the firewall.

"NeilR" wrote:

> On Apr 8, 2:48 pm, David <Da...@discussions.microsoft.com> wrote:
> > Hi,
> >
> > I was wondering if anybody knew if and how you can customise the xpremoteassistance. I would like to set it up so that there was an icon on the
> > desktop that emailed aremoteassistancerequest to a specific (and only
> > this) email address, and that the ticket was valid for only a specified
> > amount of time. The user would then only be propted for their name and a
> > description of the problem.
> >
> > thanks
> >
> > David
>
> Have you tries using Net Messenger / Windows Live Messenger - it has a
> remote assistance feature that will only invite the Messenger contact
> you choose (In Messenger you go to Actions/ Request remote assistance)
> NeilR
>