System Information will not open.

I cannot get either "Help and Support" or "System Information" to open
in Win XP Home. I can't say for sure that "System Information" ever
worked, but I know that "Help and Support" did. I shut down Kaspersky
Internet Security and PC Tool's Spyware Doctor, but no help. Tried
clicking directly on each .exe file for H&S & SI, but still they won't
open. I'm stumped!

See the fixes for help and support, and msinfo32:
http://www.kellys-korner-xp.com/xp_tweaks.htm

--
click the Ratings button. Voting helps the web interface.
http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
Mark L. Ferguson

"jetjock" <jetjock@hanger.com> wrote in message
news:44ui4494l58fhv6d96op016vv0749nojss@4ax.com...
> I cannot get either "Help and Support" or "System Information" to open
> in Win XP Home. I can't say for sure that "System Information" ever
> worked, but I know that "Help and Support" did. I shut down Kaspersky
> Internet Security and PC Tool's Spyware Doctor, but no help. Tried
> clicking directly on each .exe file for H&S & SI, but still they won't
> open. I'm stumped!

Thanks Mark. I applied both fixes from Kelly's but still no luck.
Something did change though: I now get the error message that
helpctr.exe cannot be found. I found it just fine at
"C:|Windows\pchealth\helpctr\binaries. However, when I click on the
file, nothing apparently happens.

I have also done a lot of searching on Google for "system information
will not open", and ran all the checks suggested. The registry shows
that msinfo32.exe is right where it belongs and the registry values
are all correct. WMI Performance Adapter is set for manual, but even
setting it to started didn't help any. Help and Support is set to
"Started: and "Automatic"

From what I have read, these two problems seem to be connected

Do you have any other ideas?

On Fri, 6 Jun 2008 13:17:42 -0500, "Mark L. Ferguson"
<MarkLFerguson@discussions.microsoft.com> wrote:

>See the fixes for help and support, and msinfo32:
> http://www.kellys-korner-xp.com/xp_tweaks.htm

Mark,

I fixed the error message problem. The .reg file I got from Kelly
pointed to "winnt\" instead of "windows\". Didn't fix the other
problems though.

On Fri, 06 Jun 2008 15:51:10 -0500, jetjock <jetjock@hanger.com>
wrote:

>Thanks Mark. I applied both fixes from Kelly's but still no luck.
>Something did change though: I now get the error message that
>helpctr.exe cannot be found. I found it just fine at
>"C:|Windows\pchealth\helpctr\binaries. However, when I click on the
>file, nothing apparently happens.
>
>I have also done a lot of searching on Google for "system information
>will not open", and ran all the checks suggested. The registry shows
>that msinfo32.exe is right where it belongs and the registry values
>are all correct. WMI Performance Adapter is set for manual, but even
>setting it to started didn't help any. Help and Support is set to
>"Started: and "Automatic"
>
>From what I have read, these two problems seem to be connected
>
>Do you have any other ideas?
>
>On Fri, 6 Jun 2008 13:17:42 -0500, "Mark L. Ferguson"
><MarkLFerguson@discussions.microsoft.com> wrote:
>
>>See the fixes for help and support, and msinfo32:
>> http://www.kellys-korner-xp.com/xp_tweaks.htm

Here is updated info:

I have tried starting Windows in safe mode, but still get the same
problem with both Sys Info and Help. They look like they are going to
work, but nothing opens. I tried launching the following: (msinfo32
/nfo C:\TEMP\CONFLICTS.NFO /categories
+componentsproblemdevices+resourcesconflicts+resou rcesforcedhardware),
and: (msinfo32 /nfo C:\TEMP\SYSSUM.NFO /categories +systemsummary)
from "Run" and the files are created, but when I try to open either
file with an NFO viewer it tells me that "The process cannot access
the file because it is being used by another process."

I hope this sheds more light on the problem, and someone can figure
out what's wrong.

Below are copies of what I have sent so far and replies.

>I cannot get either "Help and Support" or "System Information" to open
>in Win XP Home. I can't say for sure that "System Information" ever
>worked, but I know that "Help and Support" did. I shut down Kaspersky
>Internet Security and PC Tool's Spyware Doctor, but no help. Tried
>clicking directly on each .exe file for H&S & SI, but still they won't
>open. I'm stumped!

>Thanks Mark. I applied both fixes from Kelly's but still no luck. Something
>did change though: I now get the error message that helpctr.exe cannot be
>found. I found it just fine at "C:|Windows\pchealth\helpctr\binaries. However,
>when I click on the file, nothing apparently happens.

>I have also done a lot of searching on Google for "system information will not open",
>and ran all the checks suggested. The registry shows that msinfo32.exe is right where
>it belongs and the registry values are all correct. WMI Performance Adapter is set for
>manual, but even setting it to started didn't help any. Help and Support is set to "Started: and "Automatic"

>From what I have read, these two problems seem to be connected

>Do you have any other ideas?

>Mark,

> I fixed the error message problem. The .reg file I got from Kelly
>pointed to "winnt\" instead of "windows\". Didn't fix the other
>problems though.

On Fri, 6 Jun 2008 13:17:42 -0500, "Mark L. Ferguson"
<MarkLFerguson@discussions.microsoft.com> wrote:

>See the fixes for help and support, and msinfo32:
> http://www.kellys-korner-xp.com/xp_tweaks.htm