Msinfo32 error message

When I try to open msinfo32 I get a message: "cannot access the windows
management instrumentation sotware"... Is there a way of fixing this? thanks,

Delete the files in the REPOSITORY folders (..\system32\wbem)
(you will have to turn off the winmanagement service to do that)
'net stop winmgmt'

--
click the Ratings button. Voting helps the web interface.
http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
Mark L. Ferguson

"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> When I try to open msinfo32 I get a message: "cannot access the windows
> management instrumentation sotware"... Is there a way of fixing this?
> thanks,
>

Thanks, Mark. I am going to try that tomorrow Monday 16 Jun. How do I
restore the files, or would WinXP restore them when I shut-off system and do
a cold-start?


"Mark L. Ferguson" wrote:

> Delete the files in the REPOSITORY folders (..\system32\wbem)
> (you will have to turn off the winmanagement service to do that)
> 'net stop winmgmt'
>
> --
> click the Ratings button. Voting helps the web interface.
> http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
> Mark L. Ferguson
>
> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> > When I try to open msinfo32 I get a message: "cannot access the windows
> > management instrumentation sotware"... Is there a way of fixing this?
> > thanks,
> >

Msinfo32.exe Generates a "Can't Collect Information" Error Message:
http://support.microsoft.com/?kbid=323209

If that does not help, try these commands from Start/Run:

regsvr32 %Windir%\system32\wbem\wbemprox.dll
regsvr32 %Windir%\system32\wbem\wbemcore.dll
regsvr32 %Windir%\system32\wbem\wbemsvc.dll
regsvr32 %Windir%\system32\wbem\fastprox.dll

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> When I try to open msinfo32 I get a message: "cannot access the windows
> management instrumentation sotware"... Is there a way of fixing this?
> thanks,
>

Right, they are rebuilt as needed, it just takes a delay that saving them
avoids. A WMI error is almost always a corrupt repository file problem.

--
click the Ratings button. Voting helps the web interface.
http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
Mark L. Ferguson

"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:375FF1BD-A75A-41CA-AE7A-B8F2C6379269@microsoft.com...
> Thanks, Mark. I am going to try that tomorrow Monday 16 Jun. How do I
> restore the files, or would WinXP restore them when I shut-off system and
> do
> a cold-start?
>
>
> "Mark L. Ferguson" wrote:
>
>> Delete the files in the REPOSITORY folders (..\system32\wbem)
>> (you will have to turn off the winmanagement service to do that)
>> 'net stop winmgmt'
>>
>> --
>> click the Ratings button. Voting helps the web interface.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a
>> post''
>> Mark L. Ferguson
>>
>> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
>> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
>> > When I try to open msinfo32 I get a message: "cannot access the windows
>> > management instrumentation sotware"... Is there a way of fixing this?
>> > thanks,
>> >

Mark,
I tried your suggestion, and after that Ramesh regsvr32 commands. Didn't
work I still getting the "cannot access the windows ....." in the system
information window. I am getting a message when I close the system info
window "an error ocurred in the script of this page" --
hcp://system/sysinfo/msinfo.htm, Line 6, char 3, error: object required, Code
0.
I also cannot run the windows update with IE6, with "files required to use
Microsoft update are not longer required or installed..." I dowloead and
register the files, with a 100% reply... but it goes back to the "files
required.... etc." and do no update.
When I try to edit the msinfo.htm I get a "missing file c:\css\PCHealth.css."
IE6 might be the problem. Thanks for help and regards, Eugenio

"Mark L. Ferguson" wrote:

> Right, they are rebuilt as needed, it just takes a delay that saving them
> avoids. A WMI error is almost always a corrupt repository file problem.
>
> --
> click the Ratings button. Voting helps the web interface.
> http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
> Mark L. Ferguson
>
> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> news:375FF1BD-A75A-41CA-AE7A-B8F2C6379269@microsoft.com...
> > Thanks, Mark. I am going to try that tomorrow Monday 16 Jun. How do I
> > restore the files, or would WinXP restore them when I shut-off system and
> > do
> > a cold-start?
> >
> >
> > "Mark L. Ferguson" wrote:
> >
> >> Delete the files in the REPOSITORY folders (..\system32\wbem)
> >> (you will have to turn off the winmanagement service to do that)
> >> 'net stop winmgmt'
> >>
> >> --
> >> click the Ratings button. Voting helps the web interface.
> >> http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a
> >> post''
> >> Mark L. Ferguson
> >>
> >> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> >> > When I try to open msinfo32 I get a message: "cannot access the windows
> >> > management instrumentation sotware"... Is there a way of fixing this?
> >> > thanks,
> >> >
>

Rames, thanks for your suggetion.
I ran the regsvr32 and they executed OK. I also did the Mark
recommendations. I think the wmi data is OK, and what may be wrong is the
system info display --isn't this part of internet explorer? Thanks,
Eugenio


"Ramesh, MS-MVP" wrote:

> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
> http://support.microsoft.com/?kbid=323209
>
> If that does not help, try these commands from Start/Run:
>
> regsvr32 %Windir%\system32\wbem\wbemprox.dll
> regsvr32 %Windir%\system32\wbem\wbemcore.dll
> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
> regsvr32 %Windir%\system32\wbem\fastprox.dll
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> The Winhelponline Blog: http://www.winhelponline.com/blog
> Windows® Troubleshooting: http://www.winhelponline.com
>
>
> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> > When I try to open msinfo32 I get a message: "cannot access the windows
> > management instrumentation sotware"... Is there a way of fixing this?
> > thanks,
> >
>
>
>

Does this help?

Fix for Msinfo32.exe Error Can't Collect Information - The Winhelponline
Blog:
http://www.winhelponline.com/blog/fi...t-information/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:22247CEB-3712-40B7-8483-7506AAD951FF@microsoft.com...
> Rames, thanks for your suggetion.
> I ran the regsvr32 and they executed OK. I also did the Mark
> recommendations. I think the wmi data is OK, and what may be wrong is the
> system info display --isn't this part of internet explorer? Thanks,
> Eugenio
>
>
> "Ramesh, MS-MVP" wrote:
>
>> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
>> http://support.microsoft.com/?kbid=323209
>>
>> If that does not help, try these commands from Start/Run:
>>
>> regsvr32 %Windir%\system32\wbem\wbemprox.dll
>> regsvr32 %Windir%\system32\wbem\wbemcore.dll
>> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
>> regsvr32 %Windir%\system32\wbem\fastprox.dll
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> The Winhelponline Blog: http://www.winhelponline.com/blog
>> Windows® Troubleshooting: http://www.winhelponline.com
>>
>>
>> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
>> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
>> > When I try to open msinfo32 I get a message: "cannot access the windows
>> > management instrumentation sotware"... Is there a way of fixing this?
>> > thanks,
>> >
>>
>>
>>

Ramesh, no, it did not help. I went thru the info and took the actions, but
nothing, msinfo32 keeps on not being able to display information.
I tried the WMIDiag.vbs, and here are the restuls:
Error: WMI ADAP status. I ran the winmgmt.exe /clearadap and /resyncperf.
Error: Error WMI moniker connection, root, ox1AD activex component can't
create object.
Errors external to WMI: Registry info for DCOM, changed COM/DCOM keys have
been changed by some program. I ran regsvr32.exe for ole32.dll and
oleaut32.dll
No positive results. What else can I do? Would I have to reinstall WinXP,
which I am reluctant to do?
Thanks for all your help and insight into the windows magical world.
Eugenio



"Ramesh, MS-MVP" wrote:

> Does this help?
>
> Fix for Msinfo32.exe Error Can't Collect Information - The Winhelponline
> Blog:
> http://www.winhelponline.com/blog/fi...t-information/
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> The Winhelponline Blog: http://www.winhelponline.com/blog
> Windows® Troubleshooting: http://www.winhelponline.com
>
>
> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> news:22247CEB-3712-40B7-8483-7506AAD951FF@microsoft.com...
> > Rames, thanks for your suggetion.
> > I ran the regsvr32 and they executed OK. I also did the Mark
> > recommendations. I think the wmi data is OK, and what may be wrong is the
> > system info display --isn't this part of internet explorer? Thanks,
> > Eugenio
> >
> >
> > "Ramesh, MS-MVP" wrote:
> >
> >> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
> >> http://support.microsoft.com/?kbid=323209
> >>
> >> If that does not help, try these commands from Start/Run:
> >>
> >> regsvr32 %Windir%\system32\wbem\wbemprox.dll
> >> regsvr32 %Windir%\system32\wbem\wbemcore.dll
> >> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
> >> regsvr32 %Windir%\system32\wbem\fastprox.dll
> >>
> >> --
> >> Regards,
> >>
> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> The Winhelponline Blog: http://www.winhelponline.com/blog
> >> Windows® Troubleshooting: http://www.winhelponline.com
> >>
> >>
> >> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> >> > When I try to open msinfo32 I get a message: "cannot access the windows
> >> > management instrumentation sotware"... Is there a way of fixing this?
> >> > thanks,
> >> >
> >>
> >>
> >>
>
>
>

Try repairing WMI using the steps here:
http://windowsxp.mvps.org/repairwmi.htm

See section "Comprehensive rebuild method" in that page.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:7EDE4EBB-FD10-4EF9-9FA3-8E2B9177D4E4@microsoft.com...
> Ramesh, no, it did not help. I went thru the info and took the actions,
> but
> nothing, msinfo32 keeps on not being able to display information.
> I tried the WMIDiag.vbs, and here are the restuls:
> Error: WMI ADAP status. I ran the winmgmt.exe /clearadap and /resyncperf.
> Error: Error WMI moniker connection, root, ox1AD activex component can't
> create object.
> Errors external to WMI: Registry info for DCOM, changed COM/DCOM keys
> have
> been changed by some program. I ran regsvr32.exe for ole32.dll and
> oleaut32.dll
> No positive results. What else can I do? Would I have to reinstall
> WinXP,
> which I am reluctant to do?
> Thanks for all your help and insight into the windows magical world.
> Eugenio
>
>
>
> "Ramesh, MS-MVP" wrote:
>
>> Does this help?
>>
>> Fix for Msinfo32.exe Error Can't Collect Information - The Winhelponline
>> Blog:
>> http://www.winhelponline.com/blog/fi...t-information/
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> The Winhelponline Blog: http://www.winhelponline.com/blog
>> Windows® Troubleshooting: http://www.winhelponline.com
>>
>>
>> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
>> news:22247CEB-3712-40B7-8483-7506AAD951FF@microsoft.com...
>> > Rames, thanks for your suggetion.
>> > I ran the regsvr32 and they executed OK. I also did the Mark
>> > recommendations. I think the wmi data is OK, and what may be wrong is
>> > the
>> > system info display --isn't this part of internet explorer? Thanks,
>> > Eugenio
>> >
>> >
>> > "Ramesh, MS-MVP" wrote:
>> >
>> >> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
>> >> http://support.microsoft.com/?kbid=323209
>> >>
>> >> If that does not help, try these commands from Start/Run:
>> >>
>> >> regsvr32 %Windir%\system32\wbem\wbemprox.dll
>> >> regsvr32 %Windir%\system32\wbem\wbemcore.dll
>> >> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
>> >> regsvr32 %Windir%\system32\wbem\fastprox.dll
>> >>
>> >> --
>> >> Regards,
>> >>
>> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> >> The Winhelponline Blog: http://www.winhelponline.com/blog
>> >> Windows® Troubleshooting: http://www.winhelponline.com
>> >>
>> >>
>> >> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
>> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
>> >> > When I try to open msinfo32 I get a message: "cannot access the
>> >> > windows
>> >> > management instrumentation sotware"... Is there a way of fixing
>> >> > this?
>> >> > thanks,
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>