"RobertPBham" wrote:
> Hi folks,
>
> I'm wondering if anyone has encountered the following situation and found a
> reason for it happening (two seperate machines and slightly different
> problems):
>
> I did an install of Office 2003 and service packed it on a machine running
> Windows XP SP2. Nothing strange to report. Rebooted the machine a few times
> and all was okay. The users took the machine home and office had literally
> vanished - it was not on the Start menu and there was no files located within
> Program files | Microsoft Office. There was nothing listed in the event
> viewer as to why this had happened and the only way I got it back was be
> using a System Restore point. It was such a clean disappearance that the only
> way I could see it happening was from Add/Remove programs and the user
> assured me this had not been done.
>
> A few days later another user is copying a huge file to his desktop and his
> machine hangs/crashes. After a reboot, there profile has disappeared and
> everything he had on his desktop has gone - files/shortcuts etc. My colleague
> used a System Restore point and this resolved the problem.
>
> However, I do not understand how this is happening as it seems very drastic
> and I've never seen it before in 6 years of having XP on our desktops. It
> also seems that both problems are related as they are exhibiting the same
> symptoms. Has anyone else encountered this problem or know of what may cause
> it.
>
> I've scoured the knowledge base and cannot see anything that resembles this
> or what may cause it to happen. I'm not so concerned for a fix more than what
> parameters may cause it! All our machines are fully covered with antivirus
> and this has not shown any problems.
>
> Thanks for your help in advance.
Well that explain one thing may be a profile corruption on this machine or
an infection so scan for malware and viruses!
You may experiencing a profile corruption, try to create a new profile (as
Admin) and copy the data from one of these profile to the new and test to see
if it will work.
If it did work then you know it is a profile corruption, after making sure
you copied all the Data from the Old Profile to the new one, you can safely
delete the old corrupted one, the same with other account.
How to Identify a Damaged User Profile and Create a New Profile
http://support.microsoft.com/kb/811151
Another run disk cleanup and this command:
sfc /scannow
HTH.
nass
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