Modem Device on High Definition Audio Bus

I've had my computer for years. Just yesterday I turned it on and there is a
window saying it found new hardware and needs to install a modem. I haven't
put on a new modem, nor uninstalled the old one. I cannot connect to the
internet with my computer!

So - how would my modem have disappeared? The only way I can think is
through an automatic update from Microsoft.
How do I get back connected to the internet?

In Device Manager (devmgmt.msc) you can open the Properties of the modem
device, and use the Driver tab button to "Roll Back driver"

--
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Mark L. Ferguson MS-MVP
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"Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
> I've had my computer for years. Just yesterday I turned it on and there
> is a
> window saying it found new hardware and needs to install a modem. I
> haven't
> put on a new modem, nor uninstalled the old one. I cannot connect to the
> internet with my computer!
>
> So - how would my modem have disappeared? The only way I can think is
> through an automatic update from Microsoft.
> How do I get back connected to the internet?

It says " no driver files have been backed up for this device"

Theresa

"Mark L. Ferguson" wrote:

> In Device Manager (devmgmt.msc) you can open the Properties of the modem
> device, and use the Driver tab button to "Roll Back driver"
>
> --
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
> > I've had my computer for years. Just yesterday I turned it on and there
> > is a
> > window saying it found new hardware and needs to install a modem. I
> > haven't
> > put on a new modem, nor uninstalled the old one. I cannot connect to the
> > internet with my computer!
> >
> > So - how would my modem have disappeared? The only way I can think is
> > through an automatic update from Microsoft.
> > How do I get back connected to the internet?
>

The "Update driver" button will let you search the web for a driver.

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
> It says " no driver files have been backed up for this device"
>
> Theresa
>
> "Mark L. Ferguson" wrote:
>
>> In Device Manager (devmgmt.msc) you can open the Properties of the modem
>> device, and use the Driver tab button to "Roll Back driver"
>>
>> --
>> Please use the Communities guidelines when posting.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> Mark L. Ferguson MS-MVP
>> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>>
>> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
>> > I've had my computer for years. Just yesterday I turned it on and
>> > there
>> > is a
>> > window saying it found new hardware and needs to install a modem. I
>> > haven't
>> > put on a new modem, nor uninstalled the old one. I cannot connect to
>> > the
>> > internet with my computer!
>> >
>> > So - how would my modem have disappeared? The only way I can think is
>> > through an automatic update from Microsoft.
>> > How do I get back connected to the internet?
>>

I can't connect to the internet with that computer because it thinks there is
no modem.


"Mark L. Ferguson" wrote:

> The "Update driver" button will let you search the web for a driver.
>
> --
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
> > It says " no driver files have been backed up for this device"
> >
> > Theresa
> >
> > "Mark L. Ferguson" wrote:
> >
> >> In Device Manager (devmgmt.msc) you can open the Properties of the modem
> >> device, and use the Driver tab button to "Roll Back driver"
> >>
> >> --
> >> Please use the Communities guidelines when posting.
> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
> >> Mark L. Ferguson MS-MVP
> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
> >>
> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> >> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
> >> > I've had my computer for years. Just yesterday I turned it on and
> >> > there
> >> > is a
> >> > window saying it found new hardware and needs to install a modem. I
> >> > haven't
> >> > put on a new modem, nor uninstalled the old one. I cannot connect to
> >> > the
> >> > internet with my computer!
> >> >
> >> > So - how would my modem have disappeared? The only way I can think is
> >> > through an automatic update from Microsoft.
> >> > How do I get back connected to the internet?
> >>

If Device Manager fails to list the modem device, it's broken, or
disconnected physically in some way.

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
news:42D23CDA-E53E-4BC7-8753-B414E308EE56@microsoft.com...
> I can't connect to the internet with that computer because it thinks there
> is
> no modem.
>
>
> "Mark L. Ferguson" wrote:
>
>> The "Update driver" button will let you search the web for a driver.
>>
>> --
>> Please use the Communities guidelines when posting.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> Mark L. Ferguson MS-MVP
>> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>>
>> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
>> > It says " no driver files have been backed up for this device"
>> >
>> > Theresa
>> >
>> > "Mark L. Ferguson" wrote:
>> >
>> >> In Device Manager (devmgmt.msc) you can open the Properties of the
>> >> modem
>> >> device, and use the Driver tab button to "Roll Back driver"
>> >>
>> >> --
>> >> Please use the Communities guidelines when posting.
>> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> >> Mark L. Ferguson MS-MVP
>> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>> >>
>> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> >> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
>> >> > I've had my computer for years. Just yesterday I turned it on and
>> >> > there
>> >> > is a
>> >> > window saying it found new hardware and needs to install a modem. I
>> >> > haven't
>> >> > put on a new modem, nor uninstalled the old one. I cannot connect
>> >> > to
>> >> > the
>> >> > internet with my computer!
>> >> >
>> >> > So - how would my modem have disappeared? The only way I can think
>> >> > is
>> >> > through an automatic update from Microsoft.
>> >> > How do I get back connected to the internet?
>> >>

OK - thank you for your time.

Can you tell me how it would have disappeared when none of us in the house
removed it?
Theresa

"Mark L. Ferguson" wrote:

> If Device Manager fails to list the modem device, it's broken, or
> disconnected physically in some way.
>
> --
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> news:42D23CDA-E53E-4BC7-8753-B414E308EE56@microsoft.com...
> > I can't connect to the internet with that computer because it thinks there
> > is
> > no modem.
> >
> >
> > "Mark L. Ferguson" wrote:
> >
> >> The "Update driver" button will let you search the web for a driver.
> >>
> >> --
> >> Please use the Communities guidelines when posting.
> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
> >> Mark L. Ferguson MS-MVP
> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
> >>
> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> >> news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
> >> > It says " no driver files have been backed up for this device"
> >> >
> >> > Theresa
> >> >
> >> > "Mark L. Ferguson" wrote:
> >> >
> >> >> In Device Manager (devmgmt.msc) you can open the Properties of the
> >> >> modem
> >> >> device, and use the Driver tab button to "Roll Back driver"
> >> >>
> >> >> --
> >> >> Please use the Communities guidelines when posting.
> >> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
> >> >> Mark L. Ferguson MS-MVP
> >> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
> >> >>
> >> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
> >> >> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
> >> >> > I've had my computer for years. Just yesterday I turned it on and
> >> >> > there
> >> >> > is a
> >> >> > window saying it found new hardware and needs to install a modem. I
> >> >> > haven't
> >> >> > put on a new modem, nor uninstalled the old one. I cannot connect
> >> >> > to
> >> >> > the
> >> >> > internet with my computer!
> >> >> >
> >> >> > So - how would my modem have disappeared? The only way I can think
> >> >> > is
> >> >> > through an automatic update from Microsoft.
> >> >> > How do I get back connected to the internet?
> >> >>

You should have the system modem tested by someone who understands the
hardware.

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
news:9202BE46-D10A-45AB-BAA5-D57F9354043A@microsoft.com...
> OK - thank you for your time.
>
> Can you tell me how it would have disappeared when none of us in the house
> removed it?
> Theresa
>
> "Mark L. Ferguson" wrote:
>
>> If Device Manager fails to list the modem device, it's broken, or
>> disconnected physically in some way.
>>
>> --
>> Please use the Communities guidelines when posting.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> Mark L. Ferguson MS-MVP
>> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>>
>> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> news:42D23CDA-E53E-4BC7-8753-B414E308EE56@microsoft.com...
>> > I can't connect to the internet with that computer because it thinks
>> > there
>> > is
>> > no modem.
>> >
>> >
>> > "Mark L. Ferguson" wrote:
>> >
>> >> The "Update driver" button will let you search the web for a driver.
>> >>
>> >> --
>> >> Please use the Communities guidelines when posting.
>> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> >> Mark L. Ferguson MS-MVP
>> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>> >>
>> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> >> news:6AE893D2-D806-42E8-AB0D-E2337EF24BCE@microsoft.com...
>> >> > It says " no driver files have been backed up for this device"
>> >> >
>> >> > Theresa
>> >> >
>> >> > "Mark L. Ferguson" wrote:
>> >> >
>> >> >> In Device Manager (devmgmt.msc) you can open the Properties of the
>> >> >> modem
>> >> >> device, and use the Driver tab button to "Roll Back driver"
>> >> >>
>> >> >> --
>> >> >> Please use the Communities guidelines when posting.
>> >> >> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> >> >> Mark L. Ferguson MS-MVP
>> >> >> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>> >> >>
>> >> >> "Theresa21" <Theresa21@discussions.microsoft.com> wrote in message
>> >> >> news:73B6E140-1304-4FAC-BB9B-0DD9ACEC9F65@microsoft.com...
>> >> >> > I've had my computer for years. Just yesterday I turned it on
>> >> >> > and
>> >> >> > there
>> >> >> > is a
>> >> >> > window saying it found new hardware and needs to install a modem.
>> >> >> > I
>> >> >> > haven't
>> >> >> > put on a new modem, nor uninstalled the old one. I cannot
>> >> >> > connect
>> >> >> > to
>> >> >> > the
>> >> >> > internet with my computer!
>> >> >> >
>> >> >> > So - how would my modem have disappeared? The only way I can
>> >> >> > think
>> >> >> > is
>> >> >> > through an automatic update from Microsoft.
>> >> >> > How do I get back connected to the internet?
>> >> >>