hidden dll files

I am working on a computer that had a number of spyware programs. I used AVG
8.0 to remove them. Prior to using AVG my network card would not pull a dns
address, even if I manually entered a dns address, DNS lookup was not
working. I attempted to load XP service pack 3 hoping to correct the network
issue. SP 3 will not load and gives an error cannot copy clbcatex.dll and
clbcatq.dll. I searched the computer and cannot see those files in the system
32 directory. I went to another computer and those files are there. I put
them on my thumb drive and was going to copy them to the defective computer.
Whenever I put the thumb drive in the infected computer I cannot see those
two dll files. I have even zipped them and still cannot see those files. I
have never seen anything like this. Help

Joe McHale wrote:
> I am working on a computer that had a number of spyware programs. I used AVG
> 8.0 to remove them. Prior to using AVG my network card would not pull a dns
> address, even if I manually entered a dns address, DNS lookup was not
> working. I attempted to load XP service pack 3 hoping to correct the network
> issue. SP 3 will not load and gives an error cannot copy clbcatex.dll and
> clbcatq.dll. I searched the computer and cannot see those files in the system
> 32 directory. I went to another computer and those files are there. I put
> them on my thumb drive and was going to copy them to the defective computer.
> Whenever I put the thumb drive in the infected computer I cannot see those
> two dll files. I have even zipped them and still cannot see those files. I
> have never seen anything like this. Help

Here's what I would try: Boot to Safe Mode with Networking, open
Internet Options and remove any ActiveX component that's damaged, or
doesn't have information in the Properties. I recently had one that
looked like a McAfee component, but every time I tried to read its
Properties, Internet Options and IE would close. But I was able to
right-click it, and click "Delete" to remove it.

Then get virus definition updates, and run a complete scan. Also run
Superantispyware, or one of the other similar programs; you need to do
at least two scans, or download David H. Lipman's MULTI_AV.EXE from:
http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
http://www.pctipp.ch/downloads/dl/35905.asp

See if the files are then visible.

--
Joe =o)

Elmo;

How do I remove the activeX components. Also I cannot get to the McAfee web
site. That is why I downloaded AVG. But I cannot get to their update site
either. The same happens when I try to update AdWare. I can download the
initial program but no updates.

"Elmo" wrote:

> Joe McHale wrote:
> > I am working on a computer that had a number of spyware programs. I used AVG
> > 8.0 to remove them. Prior to using AVG my network card would not pull a dns
> > address, even if I manually entered a dns address, DNS lookup was not
> > working. I attempted to load XP service pack 3 hoping to correct the network
> > issue. SP 3 will not load and gives an error cannot copy clbcatex.dll and
> > clbcatq.dll. I searched the computer and cannot see those files in the system
> > 32 directory. I went to another computer and those files are there. I put
> > them on my thumb drive and was going to copy them to the defective computer.
> > Whenever I put the thumb drive in the infected computer I cannot see those
> > two dll files. I have even zipped them and still cannot see those files. I
> > have never seen anything like this. Help
>
> Here's what I would try: Boot to Safe Mode with Networking, open
> Internet Options and remove any ActiveX component that's damaged, or
> doesn't have information in the Properties. I recently had one that
> looked like a McAfee component, but every time I tried to read its
> Properties, Internet Options and IE would close. But I was able to
> right-click it, and click "Delete" to remove it.
>
> Then get virus definition updates, and run a complete scan. Also run
> Superantispyware, or one of the other similar programs; you need to do
> at least two scans, or download David H. Lipman's MULTI_AV.EXE from:
> http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
> http://www.pctipp.ch/downloads/dl/35905.asp
>
> See if the files are then visible.
>
> --
> Joe =o)
>

Joe McHale wrote:
> Elmo;
>
> How do I remove the activeX components?

- Open Internet Properties.
- On the General tab page, click the "Settings" button.
- Click "View Objects".
- View Details so you can see what components are damaged, unknown, etc.
- Right-click each Object, click Properties and see their intent.
- Click Delete if you don't want them. Don't delete any that work with
your phone modem; you may have to reinstall it to get online if you do.
You don't need to remove codecs either, though I guess a "codec" could
be malware too..

> Also, I cannot get to the McAfee web
> site. That is why I downloaded AVG. But I cannot get to their update site
> either. The same happens when I try to update AdWare. I can download the
> initial program but no updates.

The malware is preventing entry to those sites, I suspect. Safe Mode
with Networking, along with the ActiveX component removal _might_ allow
you to get the updates.

> "Elmo" wrote:
>
>> Joe McHale wrote:
>>> I am working on a computer that had a number of spyware programs. I used AVG
>>> 8.0 to remove them. Prior to using AVG my network card would not pull a dns
>>> address, even if I manually entered a dns address, DNS lookup was not
>>> working. I attempted to load XP service pack 3 hoping to correct the network
>>> issue. SP 3 will not load and gives an error cannot copy clbcatex.dll and
>>> clbcatq.dll. I searched the computer and cannot see those files in the system
>>> 32 directory. I went to another computer and those files are there. I put
>>> them on my thumb drive and was going to copy them to the defective computer.
>>> Whenever I put the thumb drive in the infected computer I cannot see those
>>> two dll files. I have even zipped them and still cannot see those files. I
>>> have never seen anything like this. Help
>> Here's what I would try: Boot to Safe Mode with Networking, open
>> Internet Options and remove any ActiveX component that's damaged, or
>> doesn't have information in the Properties. I recently had one that
>> looked like a McAfee component, but every time I tried to read its
>> Properties, Internet Options and IE would close. But I was able to
>> right-click it, and click "Delete" to remove it.
>>
>> Then get virus definition updates, and run a complete scan. Also run
>> Superantispyware, or one of the other similar programs; you need to do
>> at least two scans, or download David H. Lipman's MULTI_AV.EXE from:
>> http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
>> http://www.pctipp.ch/downloads/dl/35905.asp
>>
>> See if the files are then visible.



--
Joe =o)

Joe

When you say AVG what exactly do you mean? The freeware AVG Anti-Virus
or something else?

You have not mentioned any anti-spyware protection. I suggest you look
at Spybot S & D (freeware version).

Download Spybot S & D from here
http://www.safer-networking.org/en/spybotsd/index.html

http://www.elephantboycomputers.com/...moving_Malware

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Joe McHale wrote:
> Elmo;
>
> How do I remove the activeX components. Also I cannot get to the
> McAfee web site. That is why I downloaded AVG. But I cannot get to
> their update site either. The same happens when I try to update
> AdWare. I can download the initial program but no updates.
>
> "Elmo" wrote:
>
>> Joe McHale wrote:
>>> I am working on a computer that had a number of spyware programs. I
>>> used AVG
>>> 8.0 to remove them. Prior to using AVG my network card would not
>>> pull a dns address, even if I manually entered a dns address, DNS
>>> lookup was not working. I attempted to load XP service pack 3
>>> hoping to correct the network issue. SP 3 will not load and gives
>>> an error cannot copy clbcatex.dll and clbcatq.dll. I searched the
>>> computer and cannot see those files in the system 32 directory. I
>>> went to another computer and those files are there. I put them on
>>> my thumb drive and was going to copy them to the defective
>>> computer. Whenever I put the thumb drive in the infected computer I
>>> cannot see those two dll files. I have even zipped them and still
>>> cannot see those files. I have never seen anything like this. Help
>>
>> Here's what I would try: Boot to Safe Mode with Networking, open
>> Internet Options and remove any ActiveX component that's damaged, or
>> doesn't have information in the Properties. I recently had one that
>> looked like a McAfee component, but every time I tried to read its
>> Properties, Internet Options and IE would close. But I was able to
>> right-click it, and click "Delete" to remove it.
>>
>> Then get virus definition updates, and run a complete scan. Also run
>> Superantispyware, or one of the other similar programs; you need to
>> do at least two scans, or download David H. Lipman's MULTI_AV.EXE
>> from: http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
>> http://www.pctipp.ch/downloads/dl/35905.asp
>>
>> See if the files are then visible.
>>
>> --
>> Joe =o)