Help! XP has somehow corrupted my Internet

Today I went to Help to try to resolve a shutdown problem I had. The second
option was to uncheck "system.ini" in "msconfig". After I rebooted, my
computer went nuts. I lost my Desktop settings, my Norton Systemworks will
not work, I can't get Help to come up, and I can't use Internet. (I'm on
another computer right now.) When I go to Control Panel, I can't bring up
the "Telephony" option. If I try to start a new connection using the Wizard,
I can't set up my ISP info. I have dial-up and it is "grayed out", leaving
only the Broadband setting.

I don't know what happened! Can anyone here help me? I called my local
ISP, but the tech didn't know - thought perhaps my drivers were corrupted. I
can't use System Restore because I had Norton Go Back, and Norton doesn't
work either.

I'm really "dead in the water" - Help!

Go back and recheck "system.ini" in "msconfig".

--
Cyberstalking is a crime. If you had one as bad as I did simply ignoring
them is not an option.




"MtnLadyinBlackHills1986"
<MtnLadyinBlackHills1986@discussions.microsoft.com > wrote in message
news:BE3A0617-C7BF-475D-81F6-60CE4BB9556B@microsoft.com...
> Today I went to Help to try to resolve a shutdown problem I had. The
> second
> option was to uncheck "system.ini" in "msconfig". After I rebooted, my
> computer went nuts. I lost my Desktop settings, my Norton Systemworks
> will
> not work, I can't get Help to come up, and I can't use Internet. (I'm on
> another computer right now.) When I go to Control Panel, I can't bring up
> the "Telephony" option. If I try to start a new connection using the
> Wizard,
> I can't set up my ISP info. I have dial-up and it is "grayed out",
> leaving
> only the Broadband setting.
>
> I don't know what happened! Can anyone here help me? I called my local
> ISP, but the tech didn't know - thought perhaps my drivers were corrupted.
> I
> can't use System Restore because I had Norton Go Back, and Norton doesn't
> work either.
>
> I'm really "dead in the water" - Help!

Thank you for replying. I forgot to say last time that when I took
"system.ini" off, my computer would not reboot. So I put it back on and when
Windows came back up, I had problems. After reading your post, I tried
removing "system.ini" again, could not reboot, put it back on and restarted
my computer. Still can't use Internet.

When I couldn't get Help to come up, I got a message that "a system service
was not started". I'm no computer whiz, but I went to "Administrative" in
Control Panel and clicked on "Services". I see that a number of items,
including the "Telephony" I couldn't access earlier, and "Help" were
disabled. I right clicked to see if I could start them, but that option was
"grayed out".

I'd sure appreciate more input. Thanks!

"The Real Truth MVP" wrote:

> Go back and recheck "system.ini" in "msconfig".
>
> --
> Cyberstalking is a crime. If you had one as bad as I did simply ignoring
> them is not an option.
>
>
>
>
> "MtnLadyinBlackHills1986"
> <MtnLadyinBlackHills1986@discussions.microsoft.com > wrote in message
> news:BE3A0617-C7BF-475D-81F6-60CE4BB9556B@microsoft.com...
> > Today I went to Help to try to resolve a shutdown problem I had. The
> > second
> > option was to uncheck "system.ini" in "msconfig". After I rebooted, my
> > computer went nuts. I lost my Desktop settings, my Norton Systemworks
> > will
> > not work, I can't get Help to come up, and I can't use Internet. (I'm on
> > another computer right now.) When I go to Control Panel, I can't bring up
> > the "Telephony" option. If I try to start a new connection using the
> > Wizard,
> > I can't set up my ISP info. I have dial-up and it is "grayed out",
> > leaving
> > only the Broadband setting.
> >
> > I don't know what happened! Can anyone here help me? I called my local
> > ISP, but the tech didn't know - thought perhaps my drivers were corrupted.
> > I
> > can't use System Restore because I had Norton Go Back, and Norton doesn't
> > work either.
> >
> > I'm really "dead in the water" - Help!
>
>

"MtnLadyinBlackHills1986"
<MtnLadyinBlackHills1986@discussions.microsoft.com > wrote in message
news:BE3A0617-C7BF-475D-81F6-60CE4BB9556B@microsoft.com...
> Today I went to Help to try to resolve a shutdown problem I had. The
> second
> option was to uncheck "system.ini" in "msconfig". After I rebooted,
> my
> computer went nuts.

When you run msconfig, what do you see under Startup Selection?

Did you try System Restore by any chance?