Logon local profile issue

We are expereincing an issue that I am trying to track down with the user
profiles.

Once in a while our users will not get their local profle when they logon.
They get a temp profile.

The event logs one of the following errors.


DETAIL - The process cannot access the file because it is being used by
another process. for C:\Documents and Settings\*removed*\ntuser.dat

DETAIL - The process cannot access the file because it is being used by
another process. for C:\Documents and Settings\*removed*\Local
Settings\Application Data\Microsoft\Windows\\UsrClass.dat

If they log off and back on they get their correct profile.

It's not consisent. May happen only once a week or even longer.
It started happening 3 to 4 months ago.

Any clues?

I'm suspecting one of three things:


1. UPHClean tool
2. Symantec
3. Recent patch

-Paul

On Thu, 2 Oct 2008 06:16:03 -0700, Paul Pavlicko
<PaulPavlicko@discussions.microsoft.com> wrote:

>We are expereincing an issue that I am trying to track down with the user
>profiles.
>
>Once in a while our users will not get their local profle when they logon.
>They get a temp profile.
>
>The event logs one of the following errors.
>
>
>DETAIL - The process cannot access the file because it is being used by
>another process. for C:\Documents and Settings\*removed*\ntuser.dat
>
>DETAIL - The process cannot access the file because it is being used by
>another process. for C:\Documents and Settings\*removed*\Local
>Settings\Application Data\Microsoft\Windows\\UsrClass.dat
>
>If they log off and back on they get their correct profile.
>
>It's not consisent. May happen only once a week or even longer.
>It started happening 3 to 4 months ago.
>
>Any clues?
>
>I'm suspecting one of three things:
>
>
>1. UPHClean tool
>2. Symantec
>3. Recent patch
>
>-Paul

2. Symantec - what ?