Zombie synchronization dialog

I'm IT manager for a small consulting company. Our server is SBS 2003
SP2. A lot of my users travel a lot. They're all using Gateway
notebooks with XP Pro SP2, Office Small Business Edition 2003, and
up-to-date with all patches. We're moving away from offline files to a
third-party solution for synchronizing their My Documents folder and
backing up their PST files to the server. On the server I've turned
off the GPOs that force redirecting My Documents to the server and
force enabling offline files.

On each computer I disable offline files, redirect My Documents from
the server to the standard local location, delete Windows\CSC\*.*,
install and configure the third party software, synchronize, and give
the computer back to the user.

On one and only one computer, when the user shuts the computer down,
just after the desktop background disappears and the
light-blue-background "Windows is shutting down" appears, a Windows
synchronization dialog box pos up stating that there are no files to
synchronize. The user has to press OK to continue the shutdown.
Obviously this does no harm but it's a PITA. I can't get a screen shot
but it's not one of the usual offline files synchronization dialog
boxes.

Does anyone have an idea why this dialog appears, and how to get rid
of it?

--
Jon Fleming
Replabe nospam with group to email

"Jon Fleming" wrote:

> I'm IT manager for a small consulting company. Our server is SBS 2003
> SP2. A lot of my users travel a lot. They're all using Gateway
> notebooks with XP Pro SP2, Office Small Business Edition 2003, and
> up-to-date with all patches. We're moving away from offline files to a
> third-party solution for synchronizing their My Documents folder and
> backing up their PST files to the server. On the server I've turned
> off the GPOs that force redirecting My Documents to the server and
> force enabling offline files.
>
> On each computer I disable offline files, redirect My Documents from
> the server to the standard local location, delete Windows\CSC\*.*,
> install and configure the third party software, synchronize, and give
> the computer back to the user.
>
> On one and only one computer, when the user shuts the computer down,
> just after the desktop background disappears and the
> light-blue-background "Windows is shutting down" appears, a Windows
> synchronization dialog box pos up stating that there are no files to
> synchronize. The user has to press OK to continue the shutdown.
> Obviously this does no harm but it's a PITA. I can't get a screen shot
> but it's not one of the usual offline files synchronization dialog
> boxes.
>
> Does anyone have an idea why this dialog appears, and how to get rid
> of it?
>
> --
> Jon Fleming
> Replabe nospam with group to email


Hi Jon,
It could be because the Sync application didn't release the memory back to
the system, causing this error/pop-up window to appear!.
Did you tried to Run the System File checker (SFC) on this machine, also I
will check for User account damaged or corruption by creating another account
with the same files/folder/privileges and test to see if the same issue will
arise with this one and you know the rest if been success copy the data from
the old profile to the new one and delete the old.
Any error in the Event Viewer will be a bonus.