Lost Help and Repair Center

I'm not sure when this started, but when I click on Start/Help and Support,
it starts to try to load, but then quits with no error message. I have
Windows XP Pro, Service Pack 2.

Could someone please tell me how to get the Help and Support Center to work?
Is there a file I can copy from my other computer (same OS)?

Thanks,
Sheila

"Sheila Caim" wrote:

> I'm not sure when this started, but when I click on Start/Help and Support,
> it starts to try to load, but then quits with no error message. I have
> Windows XP Pro, Service Pack 2.
>
> Could someone please tell me how to get the Help and Support Center to work?
> Is there a file I can copy from my other computer (same OS)?
>
> Thanks,
> Sheila

Hi,
make sure the machine is clean from malware and viruses by scanning your
system with up2date security software.
Download this fix and execute then Reboot your machine:
Restore Help and Support
http://www.kellys-korner-xp.com/regs_edits/helpsvc.reg

Help and Support
http://www.kellys-korner-xp.com/xp_h.htm
HTH.
nass
----
http://www.nasstec.co.uk

Hi,

When I ran my anti-virus scan, it showed some help files that were damaged.
So I replaced those files with ones from my other computer. Then I executed
the fix and rebooted. However, it still doesn't work. It looks like it
starts to try to open the Help Center, but then stops. Then I booted in
Safe mode and tried again, but still the same thing.

So then I completely replaced all the help files and also the executablem,
but it still doesn't work.

As far as I can tell, everything else seems to be working Ok with the
computer.

Is there anything else I can do?

Thanks,
Sheila


"nass" <nass@discussions.microsoft.com> wrote in message
news:7594AC3E-8F8F-4361-971B-5E8307143AA6@microsoft.com...
>
>
> "Sheila Caim" wrote:
>
>> I'm not sure when this started, but when I click on Start/Help and
>> Support,
>> it starts to try to load, but then quits with no error message. I have
>> Windows XP Pro, Service Pack 2.
>>
>> Could someone please tell me how to get the Help and Support Center to
>> work?
>> Is there a file I can copy from my other computer (same OS)?
>>
>> Thanks,
>> Sheila
>
> Hi,
> make sure the machine is clean from malware and viruses by scanning your
> system with up2date security software.
> Download this fix and execute then Reboot your machine:
> Restore Help and Support
> http://www.kellys-korner-xp.com/regs_edits/helpsvc.reg
>
> Help and Support
> http://www.kellys-korner-xp.com/xp_h.htm
> HTH.
> nass
> ----
> http://www.nasstec.co.uk

I finally got it back by uninstalling and then reinstalling Help and
Support.

Sheila

"nass" <nass@discussions.microsoft.com> wrote in message
news:7594AC3E-8F8F-4361-971B-5E8307143AA6@microsoft.com...
>
>
> "Sheila Caim" wrote:
>
>> I'm not sure when this started, but when I click on Start/Help and
>> Support,
>> it starts to try to load, but then quits with no error message. I have
>> Windows XP Pro, Service Pack 2.
>>
>> Could someone please tell me how to get the Help and Support Center to
>> work?
>> Is there a file I can copy from my other computer (same OS)?
>>
>> Thanks,
>> Sheila
>
> Hi,
> make sure the machine is clean from malware and viruses by scanning your
> system with up2date security software.
> Download this fix and execute then Reboot your machine:
> Restore Help and Support
> http://www.kellys-korner-xp.com/regs_edits/helpsvc.reg
>
> Help and Support
> http://www.kellys-korner-xp.com/xp_h.htm
> HTH.
> nass
> ----
> http://www.nasstec.co.uk

"Sheila Caim" wrote:

> I'm not sure when this started, but when I click on Start/Help and Support,
> it starts to try to load, but then quits with no error message. I have
> Windows XP Pro, Service Pack 2.
>
> Could someone please tell me how to get the Help and Support Center to work?
> Is there a file I can copy from my other computer (same OS)?
>
> Thanks,
> Sheila

Hi Sheila,
Sorry, for some reason I cannot see your Thread or your recent post?????.
To my understanding your AV did find an infection in the Hlp files, is that
correct?.
You need to perform a thorough clean for malware and viruses from another
vendors other than your AV software then run this command:
sfc /scannow click [OK] and let it run, it mat ask you about the XP CD, so
get it handy to insert it in if needed to.
HTH.
nass
----
http://www.nasstec.co.uk